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Visitor

Posts: 2

Registered: ‎03-14-2012

Question about damaged phone, insurance and sim card . . . .?

‎03-14-2012 03:37:33 PM

I damaged my phone, got wet, tried to dry it out for a day, called and have a replacement coming from Asurion. My old phone turns on now but doesn't recognize sim card. When I ordered the new phone, I opted without the sim card because I figured it was fine. If I get the replacement phone and the sim card doesn't work in it, can I just go to the AT&T store to get a new one? Does it cost anything? Thanks for any help! I'm new to AT&T

ACE - Geek

Posts: 9,656

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Registered: ‎05-26-2008

Re: Question about damaged phone, insurance and sim card . . . .?

‎03-14-2012 04:27:58 PM

justintyme2 wrote:

I damaged my phone, got wet, tried to dry it out for a day, called and have a replacement coming from Asurion. My old phone turns on now but doesn't recognize sim card. When I ordered the new phone, I opted without the sim card because I figured it was fine. If I get the replacement phone and the sim card doesn't work in it, can I just go to the AT&T store to get a new one? Does it cost anything? Thanks for any help! I'm new to AT&T

You can get a SIM from any retail outlet, and some 3rd party franchise - cost is between 0 and 25.00. Have gotten them for free and have had to pay so you need to check the store

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 2

Registered: ‎03-14-2012

Re: Question about damaged phone, insurance and sim card . . . .?

‎03-14-2012 04:32:33 PM

Thanks! Are all insurance replacements refurbished or am I possibly getting a new Skyrocket? $199 seems like a lot but they said it comes with the battery and charger.

ACE - Warrior

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Registered: ‎07-12-2011

Re: Question about damaged phone, insurance and sim card . . . .?

‎03-14-2012 07:01:01 PM

Generally speaking, they're refurbs.

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