Rolling Back Early Upgrade date after returning a phone

[petermares]

I purchased a phone from best buy mobile at a new 2 year.  I didn't like the phone so I returned it within my 30 day window.  I wanted to do some more research before making a decision.  I was told that after returning the phone my date would be rolled back within 3 days so I could buy a new phone at the early upgrade price.

When the date wasn't rolled back I called AT&T.  They told me to go back to Best Buy Mobile and have them call a number and then wait three days for the date to be rolled back.  I did so and witnessed Best Buy Mobile call AT&T to have the date rolled back.

3 Days later and still nothing.  What can I do about this? 

[jamileh]

This should happen automatically but it sounds like something didn't work properly. 

Will you please send me a private message with your name, account number, phone number and the best time to contact you?




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