Throttling not lifted at end of billing cycle

kwelker · ‎02-15-2012

This is a thread for people who are enduring the removal of 99% of their data service AFTER the end of their billing cycle.

I got throttled with a couple of days left in my billing cycle. My new cycle date comes and WHAM!!! throttling continues for the past 2 days. Hours on the phone with reps has not fixed the issue yet. I have a very nice gal in Tech Support who promised to call me back by 2pm tomorrow with an update if a resolution has not been found by then.

How many others are out there that are being throttled despite reaching a new billing cycle?

Has AT&T totally lost control of their throttling system?

BINMAM · ‎01-10-2012

4 Days into new cycle, 1.6Gbs used, support says I'm not flagged.

On with tech support...

Now they're blaming my phone...

Looks like I have to upgrade...

To Sprint!!!!

No wait, it's a known issue, data speeds are not returning to normal for many users after flag removal.

So they can screw us but can't seem to unscrew us.

Gee, wonder if that's in the TOS?!?!

4sskyrocket · ‎01-01-2012

My speed returned on time. I check my usage two times a day. First day it was zero as expected. That evening it was almost 3gb. One hour later it was .47. Go figure.

StopUrEvilWays · ‎02-10-2012

It was wonderfull. I was averaging 20 MBs up & down! When my billing cycle started on the 4th,they never restored my speeds. Two "cases" later,still no resolution! They say,"we haven't slowed your speeds"! Wrong. I've spoken to 10 reps in data support,data slowdown dept,CS,etc. Some said,"maybe your simcard is bad"!

sbacker07 · ‎06-05-2007

I went through this same issue. I have decided that the ATT phone customer service is horrible. Their online chat support has been much more helpful to me. You do not need a new device or SIM card. This is a reply from the awesome CS manager I have been dealing with. He has done an awesome job, and found an explanation for my slow data speeds.

Hi Scott,

I spoke with a technician tonight, who advised me the issue was caused by an APN issue, the network was not allowing you to connect to the Broadband APN. It kept defaulting you back to the slower one. This was a glitch in the system that made it look to me and you that we where throttling you. Once we changed the data plan by putting on another plan, and then the unlimited plan again, it fixed the APN issue on our side by provisioning the right permissions for your device on LTE. Basically fixing your speeds.

I have confirmed completely there was not throttling done on this occasion, and that notification for throttling is working correctly, and if throttling does occure (Which can happen any time after the 2Gig mark) you will be notified.

I beleive at this time that your issue is resolved, and my engineers insist it was the APN issue I original suspected when I was troubleshooting with you that night.

Please feel free to e-mail me if you experiance this issue again and I will re-escalate the issue.

If you do decide to switch from the unlimited plan to a non unlimited plan to avoid throttling, you can certainly contact us via chat or customer care at any time.

Chris

Davidxd91 · ‎02-08-2012

Upgrade to Sprint? Seriously? Their 3G is as fast as AT&T's Edge. Here is a tip, if you use less than 3GB switch to the new $30 same price as your unlimited. I'm sick of hearing everyone fussing about this issue. Everything has a fair usage policy AT&T is just starting to inforece there's. So if u use less than 3gb switch, instead of trying to find something to fuss about

formercanuck · ‎07-07-2003

'Upgrade' to 3GB should not be considered a solution. This is AT&T's mess... we shouldn't have to jump through hoops to appease a carrier that burned a few billion on T-mobile and lost.

formercanuck · ‎07-07-2003

I'll be curious to see AT&T's churn next quarter.

Davidxd91 · ‎02-08-2012

Because u all want to sit here and fuss about it, if ur not gonna hit 3gB in unlimited then you should have no problem but u all would rather fuss. I think u all need to grow up!

Captain Quantum · ‎02-05-2012

Davidxd91 wrote:
Because u all want to sit here and fuss about it, if ur not gonna hit 3gB in unlimited then you should have no problem but u all would rather fuss. I think u all need to grow up!

Where else should we go to "fuss?" Sounds like you are the one fussing about us fussing ;-P

Also by the above quote I can tell you don't understand, they are throttling us before we "hit 3gb in unlimited." I've NEVER hit 3gb to my knowledge and I have a problem. They are throttling me, that is the problem.

Davidxd91 · ‎02-08-2012

Your right I didn't. I thought everyone meant after 2GB. Honestly, I would read the T&C of there is nothing about a fair use policy I would demand to be let out of the contract. The reason I don't have a problem is I barley use 30mbs, I am lucky enough to be around wifi constantly but the unlucky ones who aren't should be mad. It seems like they are wanted you to switch from unlimited. The is a big difference in using 2gb at the most than 3gb+++ I wasn't saying I agree with what they are doing to an extent, if soles high data usage isn't affecting anyone then they should leave it alone. I wish I understood why they are doing this but I don't, I don't think anyone does, it's kinda pathetic. From the sounds of it they aren't throttling the top 5% it's more like top 20% in every area. I looked in to it and I seen thousands of people complaining. Once again it's att bad business practices.

Captain Quantum · ‎02-05-2012

Davidxd91 wrote:
Your right I didn't. I thought everyone meant after 2GB. Honestly, I would read the T&C of there is nothing about a fair use policy I would demand to be let out of the contract. The reason I don't have a problem is I barley use 30mbs, I am lucky enough to be around wifi constantly but the unlucky ones who aren't should be mad. It seems like they are wanted you to switch from unlimited. The is a big difference in using 2gb at the most than 3gb+++ I wasn't saying I agree with what they are doing to an extent, if soles high data usage isn't affecting anyone then they should leave it alone. I wish I understood why they are doing this but I don't, I don't think anyone does, it's kinda pathetic. From the sounds of it they aren't throttling the top 5% it's more like top 20% in every area. I looked in to it and I seen thousands of people complaining. Once again it's att bad business practices.

This kind of made my day Davidx91. I thank you for being open minded on this subject. There's lots of complaints on this policy (on this forum esp) but most have their minds made up and just devolve into the robots that rebut each other back and forth with no consideration of others pov. Well, you checked it out...and came to your own conclusion so +1 for that.

EP2012 · ‎02-28-2012

You've got to be kidding? Switch from an unlimited plan to a 3G plan? AT&T needs to own up to and give their unlimited customers exactly what they subscribed for, which is unlimited data usage. I have a friend who is on a limited plan and never gets throttled. Sure he goes over his 3 gigs but pays $10/gig. How is that fair? Because you pay extra, you don't get throttled? It has nothing to do with congestion of top 5% user usage more than it has to do with AT&T being greedy and have customers jump to their "limited but pay more for more usage plan." Get real...

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