02-16-2012 02:07:09 PM
This is a thread for people who are enduring the removal of 99% of their data service AFTER the end of their billing cycle.
I got throttled with a couple of days left in my billing cycle. My new cycle date comes and WHAM!!! throttling continues for the past 2 days. Hours on the phone with reps has not fixed the issue yet. I have a very nice gal in Tech Support who promised to call me back by 2pm tomorrow with an update if a resolution has not been found by then.
How many others are out there that are being throttled despite reaching a new billing cycle?
Has AT&T totally lost control of their throttling system?
02-16-2012 02:16:48 PM - edited 02-16-2012 02:56:11 PM
4 Days into new cycle, 1.6Gbs used, support says I'm not flagged.
On with tech support...
Now they're blaming my phone...
Looks like I have to upgrade...
No wait, it's a known issue, data speeds are not returning to normal for many users after flag removal.
So they can screw us but can't seem to unscrew us.
Gee, wonder if that's in the TOS?!?!
02-16-2012 02:52:34 PM
02-16-2012 09:18:58 PM
02-18-2012 08:00:06 AM
I went through this same issue. I have decided that the ATT phone customer service is horrible. Their online chat support has been much more helpful to me. You do not need a new device or SIM card. This is a reply from the awesome CS manager I have been dealing with. He has done an awesome job, and found an explanation for my slow data speeds.
I spoke with a technician tonight, who advised me the issue was caused by an APN issue, the network was not allowing you to connect to the Broadband APN. It kept defaulting you back to the slower one. This was a glitch in the system that made it look to me and you that we where throttling you. Once we changed the data plan by putting on another plan, and then the unlimited plan again, it fixed the APN issue on our side by provisioning the right permissions for your device on LTE. Basically fixing your speeds.
I have confirmed completely there was not throttling done on this occasion, and that notification for throttling is working correctly, and if throttling does occure (Which can happen any time after the 2Gig mark) you will be notified.
I beleive at this time that your issue is resolved, and my engineers insist it was the APN issue I original suspected when I was troubleshooting with you that night.
Please feel free to e-mail me if you experiance this issue again and I will re-escalate the issue.
If you do decide to switch from the unlimited plan to a non unlimited plan to avoid throttling, you can certainly contact us via chat or customer care at any time.
02-18-2012 11:26:13 AM
02-18-2012 05:45:27 PM
'Upgrade' to 3GB should not be considered a solution. This is AT&T's mess... we shouldn't have to jump through hoops to appease a carrier that burned a few billion on T-mobile and lost.
02-18-2012 05:56:22 PM
02-18-2012 07:32:07 PM - edited 02-18-2012 07:41:29 PM
Because u all want to sit here and fuss about it, if ur not gonna hit 3gB in unlimited then you should have no problem but u all would rather fuss. I think u all need to grow up!
Where else should we go to "fuss?" Sounds like you are the one fussing about us fussing ;-P
Also by the above quote I can tell you don't understand, they are throttling us before we "hit 3gb in unlimited." I've NEVER hit 3gb to my knowledge and I have a problem. They are throttling me, that is the problem.
02-18-2012 08:15:10 PM
02-19-2012 04:57:09 PM
Your right I didn't. I thought everyone meant after 2GB. Honestly, I would read the T&C of there is nothing about a fair use policy I would demand to be let out of the contract. The reason I don't have a problem is I barley use 30mbs, I am lucky enough to be around wifi constantly but the unlucky ones who aren't should be mad. It seems like they are wanted you to switch from unlimited. The is a big difference in using 2gb at the most than 3gb+++ <br><br>I wasn't saying I agree with what they are doing to an extent, if soles high data usage isn't affecting anyone then they should leave it alone. I wish I understood why they are doing this but I don't, I don't think anyone does, it's kinda pathetic. <br><br>From the sounds of it they aren't throttling the top 5% it's more like top 20% in every area. I looked in to it and I seen thousands of people complaining. Once again it's att bad business practices.
This kind of made my day Davidx91. I thank you for being open minded on this subject. There's lots of complaints on this policy (on this forum esp) but most have their minds made up and just devolve into the robots that rebut each other back and forth with no consideration of others pov. Well, you checked it out...and came to your own conclusion so +1 for that.
02-28-2012 09:57:43 AM - last edited on 02-28-2012 10:25:33 AM by Phil-101
You've got to be kidding? Switch from an unlimited plan to a 3G plan? AT&T needs to own up to and give their unlimited customers exactly what they subscribed for, which is unlimited data usage. I have a friend who is on a limited plan and never gets throttled. Sure he goes over his 3 gigs but pays $10/gig. How is that fair? Because you pay extra, you don't get throttled? It has nothing to do with congestion of top 5% user usage more than it has to do with AT&T being greedy and have customers jump to their "limited but pay more for more usage plan." Get real...
[Per Guidelines: Keep it Relevant and Appropriate]