Trouble combining wireless accounts

[slicksleeve]

I am having difficulty adding my wife to my AT&T wireless account.  Ultimately, I would like to add my wife to my wireless account then switch to a family plan.  My wife currently has an account that is discounted through her employer.  My account is discounted through my employer but I receive a better discount so we would like to move her account into mine.  We were able to successfully start the "Wireless Transfer of Billing Responsibility".  We logged into my wifes account and started the transfer however when I log into my account to accept the transfer, I receive a message stating that this account cannot be combined.  I go to the link that confirms the transfer, enter my email address and my wife's phone number and select "'d like to transfer it to my existing account".  When I click "next" and log in, I receive a message stating "This account is ineligible to add these numbers. Please Open a New Account"  My goal is to add my wife to my account then switch to a family plan, not open a new seperate account.  How can I accomplish this?

[wingrider01 ACE - Geek]

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slicksleeve wrote:

I am having difficulty adding my wife to my AT&T wireless account.  Ultimately, I would like to add my wife to my wireless account then switch to a family plan.  My wife currently has an account that is discounted through her employer.  My account is discounted through my employer but I receive a better discount so we would like to move her account into mine.  We were able to successfully start the "Wireless Transfer of Billing Responsibility".  We logged into my wifes account and started the transfer however when I log into my account to accept the transfer, I receive a message stating that this account cannot be combined.  I go to the link that confirms the transfer, enter my email address and my wife's phone number and select "'d like to transfer it to my existing account".  When I click "next" and log in, I receive a message stating "This account is ineligible to add these numbers. Please Open a New Account"  My goal is to add my wife to my account then switch to a family plan, not open a new seperate account.  How can I accomplish this?

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are the phone numbers from the same reqion - aka same area code for your location?  They are required to be, you cannot combine different regions - aka a telephone number with a california area code with a one that has a New York area code

It might fail becasue you both have corporate discounts also. You best bet is to call support and talk to them or you can send a PM to jamileh  

[slicksleeve]

Thanks for the reply.  Unfortunately the numbers are not from the same region so this may be one of the problems.

I'll try sending a message to jamileh.  I try to avoid calling support but I might have to in this case.

Thanks again.

[wingrider01 ACE - Geek]

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slicksleeve wrote:

Thanks for the reply.  Unfortunately the numbers are not from the same region so this may be one of the problems.

I'll try sending a message to jamileh.  I try to avoid calling support but I might have to in this case.

Thanks again.

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that is the problem, they will not combine two different regions into a family plan on a personal account

[slicksleeve]

So it sounds like we need to change one of the phone numbers so they are in the same region.  Is there a way to change one of the numbers to the same region then combine the accounts?

[wingrider01 ACE - Geek]

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slicksleeve wrote:

So it sounds like we need to change one of the phone numbers so they are in the same region.  Is there a way to change one of the numbers to the same region then combine the accounts?

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 you can either call or go inot a retail outlet to have them do it. Sometimes there is a charge for doing it though but you might be able to get it waived.

If you look at the top of this forum there is a sticked post on how to change tou wireless number.

[ujmnz]

It sounds like you will need to do a relocation. You would get a new account number with the new phone number as it will be in a different market. But after both are in same markets, you should have no issues. You can contact care and they can transfer you to the relocation team. If you try to change the phone number online, it will only give you a list of phone numbers from the current market.