Okay so my dad was with a company called BMS and they provided his phone and payed for his service. Putting him on their business account. When he added me and my brother to at&t he also put us on the BMS business account. Last Friday was my dads last day at BMS because he quit. He no longer gets his service provided by them so he turned in his phone. On Friday after he got his service shut off, we had the manager of the phone accounts call at&t and tell them that my dad was no longer with them so me and my brother needed to be put on a separate account, they told her that my dad needed to go into at&t himself to get us on the account. He was supposed to do it Monday while getting a new phone and service for himself but with his new business he switched to Verizon and hasn't yet switched us to he new account. Ever since the lady called at&t and told them we were going to be put on a separate account, me and my brothers phone haven't been able to send/receive texts. We are able to make/receive calls, and use internet and everything else fine just no texting. So we haven't had it in days. I called at&t (611) and spoke to a lady who made me reset my entire phone, making me lose everything, and it didn't fix it. She told me there were no restrictions on our account so there's no reason it should be doing that. Even though we are on the BMS account, they are not the ones paying for me and my brothers phones. My dad still pays for them and is the one who chose our data/texting/calling etc.. Plan. The second time i called the guy i spoke to said he had no idea what to do. I don't understand how her calling at&t ONLY saying that we were going to be put on a separate account soon makes me and my brother not have texting. I was right next to her when she made the call. I've tried taking out my sim card and battery and even tried putting my sim card in a different phone. I have no idea what to do and the USELESS at&t customer service people don't either. Please help!!!!
