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Visitor

Posts: 5

Registered: ‎10-19-2011

Upgraded phone with an additional 2 year contract, IS THERE A GRACE PERIOD?

‎10-19-2011 07:30:17 PM

Current ATT customer, If I renew my contract by upgrading my phone, do I have the 14/30 day period where I could return/cancel my service?

I was already fed up with ATT, and this 4S pre-order garbage has me done with ATT. Anyone?

Warrior

Posts: 465

Registered: ‎09-20-2011

My Device: iPhone 4S, Nokia N97 & N82

Re: Upgraded phone with an additional 2 year contract, IS THERE A GRACE PERIOD?

‎10-19-2011 08:07:43 PM

Yes, you can still cancel w/in 30 days for Buyer's Remorse

Visitor

Posts: 5

Registered: ‎10-19-2011

Re: Upgraded phone with an additional 2 year contract, IS THERE A GRACE PERIOD?

‎10-19-2011 11:19:29 PM

Can I port my number also? I've had the same number for a decade, dont want to start over..

Warrior

Posts: 465

Registered: ‎09-20-2011

My Device: iPhone 4S, Nokia N97 & N82

Re: Upgraded phone with an additional 2 year contract, IS THERE A GRACE PERIOD?

‎10-19-2011 11:27:50 PM

Yes.

Wizard

Posts: 3,231

Registered: ‎05-29-2008

My Device: . DELL Streak (TED-III)

Re: Upgraded phone with an additional 2 year contract, IS THERE A GRACE PERIOD?

[ Edited ]

‎10-20-2011 02:28:45 AM - edited ‎10-20-2011 02:29:25 AM

digga90 wrote:
Current ATT customer, If I renew my contract by upgrading my phone, do I have the 14/30 day period where I could return/cancel my service?

I was already fed up with ATT, and this 4S pre-order garbage has me done with ATT. Anyone?

Coolrhyme deserves a kudo for providing this customer with satisfying responses. Lets hope digga90's tenor with att be just as successful and pleasant

Employee

Posts: 374

Registered: ‎08-30-2011

My Device: andriod!

Re: Upgraded phone with an additional 2 year contract, IS THERE A GRACE PERIOD?

‎10-20-2011 04:24:13 AM

Keep in mind though, when you upgrade, your previous contract is ended, if you return the device, your previous contract comes back in effect. So if you were under a contact, but still able to upgrade, when you cancel the upgrade you go back to where you were before you upgraded. So if there was time remaining on your contract and you cancel service the ETF would apply.

--------

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Posted from SonyEricsson LT15i

Warrior

Posts: 465

Registered: ‎09-20-2011

My Device: iPhone 4S, Nokia N97 & N82

Re: Upgraded phone with an additional 2 year contract, IS THERE A GRACE PERIOD?

[ Edited ]

‎10-20-2011 05:54:20 PM - edited ‎10-20-2011 05:55:48 PM

Yes, imstef is also correct if you are still under contract when you did an upgrade.

Thanks RicoLX

ACE - Czar

Posts: 1,895

Registered: ‎07-07-2010

My Device: Galaxy Note, Galaxy S4

Re: Upgraded phone with an additional 2 year contract, IS THERE A GRACE PERIOD?

‎10-20-2011 06:17:58 PM

Return your device and get to your former contract status first. Then port your number, then your account will be closed. If you try to close your account before you port your number, the port will be unsuccessful, as ports can't happen from an inactive line.

Also, keep in mind what a previous poster said about your previous contract status, so that you aren't surprised by an ETF.

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