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Visitor

Posts: 1

Registered: ‎06-29-2012

Why I'm giving up on AT&T after 39 years

[ Edited ]

‎06-29-2012 06:27:09 PM - last edited on ‎06-29-2012 07:27:03 PM by ShaunMN

I've been at AT&T customer (starting with basic phone service) continuously since 1973.

Tonight, when a customer service supervisor said, and this is a direct quote: "I'm not concerned," (which I verfied to make sure I heard him correctly) I decided enough is enough.

So, Supervisor James {personal content removed for safety}, may I say well done! You accomplished what no one else could in 39 years. You made me decide to move my business elsewhere.

ACE - Czar

Posts: 1,703

Registered: ‎07-10-2011

My Device: z221;z431;LG Thrive

Re: Why I'm giving up on AT&T after 39 years

‎06-29-2012 08:58:30 PM

That's aweful. I hope you find help from AT&T Community staff people here. I assume that you have issues with wireless - that's why you post in the wireless forum.

at&t Mobility has been around since 2000. Yes, you are right that the RBOCs back in 1973 had great customer service, unlike today's at&t. The RBOCs specialized in local telephone service that is quite different from wireless service with nothing like 99.9999% up time of landline phone service you had.

So if you have something less than perfect service, perhaps you can talk to another supervisor. You may just get a better response.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Posted from Samsung GT-P1010

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