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Visitor

Posts: 1

Registered: ‎07-01-2012

double charged AT&T store/website glitch- new account

‎07-01-2012 12:53:55 PM

Hi,

There was a website glitch when I was checking out last night (registered a new account). The website "timed-out", so I didn't think the transaction went through. I tried it again and the order went through a second time.

However, I checked my credit card account this morning and it looks like I've been charged twice on two separate transactions. I only received an email confirming the second purchase.

Who should I contact to get the first transaction cancelled?

I'm a new customer so I don't have any type of AT&T account set up yet.

Thanks,

ACE - Geek

Posts: 9,667

Topics: 83

Kudos: 596

Solutions: 175

Registered: ‎05-26-2008

Re: double charged AT&T store/website glitch- new account

‎07-01-2012 04:48:44 PM

DTRAresolution wrote:

Hi,

There was a website glitch when I was checking out last night (registered a new account). The website "timed-out", so I didn't think the transaction went through. I tried it again and the order went through a second time.

However, I checked my credit card account this morning and it looks like I've been charged twice on two separate transactions. I only received an email confirming the second purchase.

Who should I contact to get the first transaction cancelled?

I'm a new customer so I don't have any type of AT&T account set up yet.

Thanks,

DT

double check to see if the first charge was not just a ping against the account to make sure it was a valid charge method? There should be a contact method on your receipt

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