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Visitor

Posts: 1

Registered: ‎06-24-2012

prorated charge

‎06-24-2012 10:58:44 AM

guys, i was shocked this morning when i talked to att customer care.

i called up att ~ 3 weeks ago to terminate my service and the customer representative assured me to prorate the charge by the termination date.

i got a monthly statement and saw the charge was not prorated.

then i called up att and they said they can not prorate the charge; no matter the termination date is i got to pay for the entire billing period.

i explained her the customer representative did not write any on prorated charge on her record and i should have voice recorded the coversation !

oh my... you know what, it is probably just $20 or so,, but i just lose all my good memory with att (i have been with att for ~ 3 1/2 yrs), and i will never ever come back to be with att....

ACE - Wizard

Posts: 2,002

Topics: 4

Kudos: 164

Solutions: 143

Registered: ‎07-20-2008

My Device: iPhone 4s

Re: prorated charge

‎06-24-2012 06:31:58 PM

Unfortunately, in the terms of service (if anyone ever reads them), states that the final bill will NOT BE PRORATED. It is in the terms of service and no matter what the cs rep says, they cannot contradict the terms of service.
It is a great shame that the cs reps do no even know their own terms of service.

Award for Community Excellence (A.C.E.) achiever for 2012*

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