03-04-2010 03:46:05 PM
Hi folks, just purchased a Rugby and installed latest version of PC Studio from Samsung site. When connected, PC Studio recognizes the phone but when I try to transfer contact data from phone to PC it says "some fields are not supported by the target device" (target device being the a837). When I click on "show field limitation", it shows that all of the items on "target device" are "not supported". I have tried the same download with the same phone on 2 different PC's with the same annoying result. Does this look like a software bug with the New PC Studio software or a defect in the phone? IF it is the phone, I'll return it before the trial period ends.
Thanks in advance
03-15-2010 07:16:37 AM
I found the same thing and was surprised that this is the first post I have seen mentioning it since the software was released last October. The main reason I got the software and data cable was to save/modify the phonebook on the PC instead of on the phone. BTW, I just tried it this morning; that is why I haven't posted before.
03-17-2010 02:34:59 PM
I see from the lack of response it must be a non issue for most. I am pretty disappointed with having to input all the contact data via the phone and not the PC. BTW, I was able to install an 8 GB micro card and transfer MP3's via Windows Media Player (but not with the Samsung software), so I know that the device is connecting with the PC. If you encounter a solution please let me know.
04-01-2010 12:40:38 AM
I purchased a Rugby on the same day as you. It arrived yesterday. I spoke to Samsung Support today and they directed me to PC Studio Build 1.2.1. I downloaded it and got the same message as you. No answers anywhere in internet. By the time I wasted trying to make it work and looking online, the HELP Desk closed. A full day wasted. The phone appears to have support for MUSIC as I can see those files on the phone, but I need to quickly get my data files and phonebook into the phone, or like you I will return it within the 30 days.
This cell phone purchase has been a nightmare. The Rugby is the ONLY model of phone that does what I need. Does anyone know a software that allows sync of all functions of the Rugby?
06-03-2010 01:13:46 PM
I finally found the solution from Samsung. Go to menu>settings>connectvity>select USB mode and check "PC studio". They really need to configure a pop up window in the PC studio software to advise of that option rather than just showing an error box!
06-22-2010 02:34:30 PM
I just purchased the new SGH-a847 Rugby ll
Same thing. locks up when connected to the phone.
I was instructed by Samsung to install New PC Studio 1.5
I was told to re download it, that it was a bad download.
Three times I downloaded and re installed
It appears Samsung has had this problem for a while and just won't admit there is a problem.
the main reason I decided on this phone was to be able to use the camera and upload them to the computer
I called AT&T and they connected me to Samsung!
Guess what Samsung said? "reinstall software"
Now I am stuck with this Junk for two years because I signe a contract
And yes my phone is set to connect using PC studio