AT&T Quickfire Recall???

coker1213 · ‎03-04-2009

i have heard that there was a recall on the Quickfire. can anyone explain what they recalled it for and if i take it into a store can i exchange it?

wilcre · ‎06-01-2004

coker1213 wrote:
I have heard that there was a recall on the Quickfire. can anyone explain what they recalled it for and if i take it into a store can i exchange it?

From what i know it is a charging issue, and no you would have to call their warranty department at 1-800-801-1101.

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

nana4ou · ‎07-14-2007

Yes call that number and they can help you out. We just got my granddaughters refurb. Vu yesterday and there doesn't look

like anyone's even touched it so looks brand new and she's thrilled. We had to do some talking to get the Vu because they

offered the refurbished Propel or refurb. Matrix, neither one which she liked. We're very happy we got the Vu and I really don't

know why they even called it a refurb. She's very happy with her Vu (as I am mine) and as far as I'm concerned, our case is

closed. I didn't want something for nothing.......just wanted AT&T to make it right and in our case they did .......

polochikgirl · ‎03-06-2009

I was told by customer service reps at AT&T that it's because the phone has a tendency to get hot in the screen area, and even caught fire a couple of times. Guess the quickfire wasn't such a good name for it...

Ken5 · ‎01-04-2009

polochikgirl wrote:
I was told by customer service reps at AT&T that it's because the phone has a tendency to get hot in the screen area, and even caught fire a couple of times.

I find it hard to believe that ATT would admit that the Quickfire has caught fire a couple of time. I am not saying they did not tell you that polochikgirl, just surprised they did because if these are catching fire they should be agressively recalled. Admitting to customers that there is a potential hazard to self and property without such a recall is certainly not a smart thing to do. Let's just hope that this ATT rep was just mistaken, for all of our safety and for lawsuits that would be brought onto ATT for this kind of info if indeed it is true and they did not make this a recall!

nana4ou · ‎07-14-2007

I heard it was one guy who tried to put his charger in backwards while he was driving and it caught on fire......that's a far cry

to saying everyones might catch on fire! All of the people I've talked to have just said they were taking them back but by no

means were any of them saying they were catching fire. They all kind of gave me a different story, like in our case, the screens going

out, etc. We got a Vu and are completely happy that they treated us fairly.......even though it took a while and a lot of

perserverence on our part........

smm265 · ‎01-30-2009

the phone isnt catc hing on fire because of the screen getting hot. its because someone bought a 3rd party NON at&t charger for his car. (which your not supposed to do) and then he plugged it in BACKWARDS ( mind you there is a arrow on the top showing you which way to plug it in) and it caught on fire... HUMAN ERROR really but i think att is just being cautious.

sedoriginal · ‎03-07-2009

I bought my Quickfire right before Christmas. I was at an AT&T store today, for another reason, and found out that the Quickfire has been recalled. When I asked what I was supposed to do, they were not yet aware of the plans and that the announcment just came out this week. I love the phone and don't want to change, but i have been experience the lag time on my applications and a few other quirky things.

Why can't I find an official recall notice?

Can I have a credit to my account for the phone and upgrade to an iphone or am I required to select on the two phones that I've seen mentioned here.

nhiverson · ‎03-07-2009

My quickfire actually gets hot while just sitting on my desk when not in use i will pick it up and it will be hot. I'm getting a Vu replacement.

crledbetter · ‎03-16-2009

The Quickfire is not recalled. If you are having issues with your device call AT&T customer service. My may also call 1-800-801-1101 to exchange by mail. I would also suggest visiting a corp. location to receive more info. Good luck to all.

arob0310 · ‎03-17-2009

Actually,

the quickfire did get recalled for fire hazard.

i own one and got called today about it.

the charger does make it get hot because it has happened to me before,

and a few fires have started. the at&t guy straight up said we are recalling

them because of fire hazard. mine has gotten too hot to touch before.

they told me you have to take it to at&t and exchange it for a new one.

(i'm assuming one at equal price?)

i'm sure you CAN keep it, but they won't be held liable if your house catches on fire.

i was sick if the phone anyways. 8]

Ken5 · ‎01-04-2009

arob0310 wrote:
Actually,
the quickfire did get recalled for fire hazard.
i own one and got called today about it.

Strange.... I got an OFFICIAL letter via us mail from ATT a few days ago and it mentioned NOTHING about a recall. All it said was what was what was posted on the web and linked to by ATT weeks ago at the top of this forum and via text message directly to my phone. How to properly charge the phone. If this was a recall then why have we not heard from ATT about it rather than what we have about charging the phone?

Sentry · ‎05-03-2006

At this time, there is no recall for the AT&T Quickfire and there is nothing wrong with the device itself. Presently, the only issue is when the charger is incorrectly inserted into the device, as explained here.

ckolbe22 · ‎03-21-2009

Sadly, yes, the Quickfire was recalled. I was verified that today when I took mine into the store because of the problems it was having (All my texts were from "unknown" and I couldn't see who was texting me, also they were all dated "Sat Jan 5 07:00PM". Plus the touch screen was acting crappy.) But! If you go to the store and it's having problems you can call in this phone number (which someone has already stated on here.) and they gave me 3 options for a new phone, the Pantech Matrix, Samsung Propel, and LG Vu. I went to the store to get a hands on feel for all of the phones. The Matrix and Propel both have slide out keyboards, but the Vu has only touch screen. I've chosen the LG Vu, the lady at the store said it was really good, so in 2 days I will be able to tell you myself. OH BUT, if the phone has water damage when you send it in to them, they make you pay for your new phone. But if it's technologic problems you get a new phone for free. In a way I think At&T should have contacted all Quickfire owners informing them about the recall on the Quickfire and how it might end up having problems, even though I've heard some of them are fine.

Ken5 · ‎01-04-2009

ckolbe22 wrote:
Sadly, yes, the Quickfire was recalled.

Just because they are replacing defective phones with something else does not mean recall. So far all ATT is stating is discontinued.

ckolbe22 · ‎03-21-2009

No, I was confirmed by 3 different people at the store and through phone that it was recalled. Their reaons were because people were having a lot of trouble with the touch screen and what not, but it was probably also phone's catching on fire.

smm265 · ‎01-30-2009

my husband and his brother work for AT&T it hasnt been recalled. just disconntiuned.

Ken5 · ‎01-04-2009

ckolbe22 wrote:
No, I was confirmed by 3 different people at the store and through phone that it was recalled. Their reaons were because people were having a lot of trouble with the touch screen and what not, but it was probably also phone's catching on fire.

What do you mean by through the phone? The moderator on this ATT site stated just a few posts above it was not recalled. I got an official txt message in the last month from ATT and it did not state recall, just how to charge phone. I got a US mail letter a week ago from ATT that did not state recall, just how to charge phone.

It sounds to me like that one store is mistaken.

rinceceol · ‎03-28-2009

I was told at one AT&T sotre that the phone was recalled. I went to another store (the one where I originally purchased the phone) to talk to them about it, and they said it has NOT been recalled. But if not...then WHY NOT? The phone has a known fire hazard issue, they no longer manufacture or sell the phone or it's accessories. When I bought the phone in November, they did not have a car charger in the store...and on subsequent visits, did not have one. Now they don't make them anymore and I couldn't get one even if I wanted to! The manager told me this was a "known issue" and I should contact the warranty department. So...if the phone has a known issue, they don't manufacture or sell the phone or its accessories anymore and it's only been 4 months since the phone was released, then they SHOULD recall it. The only reason they won't is because it would cost AT&T too much money.

rinceceol · ‎03-28-2009

If there is no issue with the device itself, then why did AT&T discontinue the phone after only 4 months? Also, why does my phone overheat when I'm talking on the phone...and it's not even plugged in? The screen on the phone locks up constantly and the phone has to be rebooted, and half the time when I touch something on the touchscreen, the wrong button is activated! There should be an official recall on this phone.

Ken5 · ‎01-04-2009

Well... I am not sure if it is a fire hazard or not. Someone stated here that one did catch fire, but the person used a 3rd party charger and they stuck it in the wrong way. IF this is true I have no idea. I don't "think" that ATT would allow themselves to be setup for a lawsuit if these caught fire easily, especially since they have sent messages stating the proper way to charge the phone. If there was a chance of these things catching fire if used correctly I don't think they would set themselves up for something if these phones might kill people and/or do property damage. That certainly would not be cheaper than recalling the phones.

Since they did not recall these phones while deciding not to sell them anymore, probably due to thousands of returns, I think it is quite amazing that they are not selling accessories for the phone anymore since there are a lot of ATT customers with this phone. This in my mind is the worst of all their dealings here, and believe me there are a lot of issues with the way they handled this phone.

We have two of the quickfires in our house. My son just informed me last week that his phone is now hard to use when it is first turned on as far as the touch screen goes. After a while it is fine. For sure I am going to keep a close watch on it.

Ken5 · ‎01-04-2009

Sounds like you should call the warranty department and get a different phone as your phone seems to be defective. Call them!

jessbn23 · ‎03-31-2009

I just called AT&T myself, because I have had my quickfire since Nov 08 and not only will the battery pack in the back not stay on, but the touch screen only responds about half the time! At&t told me that there was NO recall, however, my problems fell under the warranty and they offered me a new phone. Well, a new alternative: Propel, Matrix or VU. Apparently they are "temporarily out of stock" of the quickfires. Hmmm.

Ken5 · ‎01-04-2009

They are not temporarily out of stock, they stopped selling them. No indication from ATT that they will ever sell them again, my guess is they won't!

christian157 · ‎01-26-2008

Im sorry. I have a problem with this. I have had my contract snce October 08 and decided I wanted a better phone than the one that I had so I went out since my phone wasnt eligigible f or upgrade yet and spent 400.00 when these quickfire phones came out. I think that it is only resonable to give me a phone of equal value. My phone has had a lot of problems. It gets really hot and doent work half of the time. I've never dropped it so I feel that this is resonable.

Patricia0528 · ‎04-13-2009

I purchased a quickfire for my granddaughter for x-mas and paid full price. The screen freezes, then goes all white and when you turn it off and on sometimes everything is upside down. My nephew has the same phone and the same problems. When you call AT&T they try to tell you there are no problems with this phone. They will send you another one as long as it is still under warranty and you haven't dropped it or submerged it. The problem is they will only send another quickfire. I have read many many comments with others having the same problem and yet AT&T treats consumers as if they are not smart by telling them they have not had these complaints when they know well that many people are finding the same problems with this phone. So I guess we continue to get the quickfire repalced and call again when the same problems occur. I know one thing for sure,when my contract is up with AT&T I will not renew with them and go to a different carrier. They do not stand behind the products they sell and they do not help when you have a problem.

nana4ou · ‎07-14-2007

Read some of the posts on this topic. AT&T WILL replace your Quickfire and NOT with another QF. They have been

replacing quickly with the Propel, Vu or another one. They should not question your need for another phone because

they have had to replace tons of them. If you cannot get any satisfaction with your call, go to one of the centers and

they will take care of you. AT&T is a great company.....they just got caught up in buying a lousy product from a no- so

reliable company. They will stand behind this recall (or whatever they are calling it).

aleigh126 · ‎04-13-2009

i just called yesterday regarding my quickfire. the screen is completely white and i can't see anything. i've turned it on and off plenty of times but it just won't work. when i called att they said that they'd be sedning me another quickfire which doesn't make sense because if the phone is defective in the first place, i don't want another one.

eastswimkiddo25 · ‎05-05-2009

I've had my Quickfire since January and I've had problems with the touch screen, texting, and dropped calls.

I've called the customer service line 3 times and I have been to a corporate store once and I have been told different stories.

I went to a corporate stores and was told the phone WAS being recalled.

The First time I called I was told I could pick out another phone, but the guy lied to me.

The Second time I called the lady said that she would transfer me to the department who was dealing with all of the quickfire issues and transferred me to a extension that "no longer existed"

The Third time I called I was told that I could only receive another quickfire and that the phone was not being recalled.

A couple people have posted and said they have received new phones

We paid more money for a phone that should of been higher quality and since we weren't we should be reimbursed.

This company needs to get their story together and treat all customers equally.

NicksDad1970 · ‎05-25-2009

Well you might be correct in the sense that they don't sell them anymore. But I went to the AT&T store and was told they were recalled. After calling the warranty dept they said the stores have been saying that but they were wrong. The warranty dept told me that they will replace the phone with another QuickFire. I was pretty disappointed as I would have rather recevied a Vu. Even the newly replaced one doesn't work properly all the time. The touchscreen works when it wants to and that can be very frustrating to say the least.