AT&T Quickfire Recall???

[eastswimkiddo25]

Just an update for anyone who is srill having problems:

The story is that AT&T was never recalling the phones so much as they were allowing upset useres who had heard of the phones exploding to specially exchange their phones.  They were allowing this during the month of April before they sent out the charger, but when the new chargers were sent during the month of May (i can't recall the date listed on the letter but it was arround the 11th) they stopped doing the exchanges.  I was fortunate enough to get my phone exchanged after i posted, but it took me about 9 phone calls to do so. 

I'm upset about the way this situation was handled, but at least in my case I feel as though the issue was resolved and I finally got the whole story.

[NicksDad1970]

Well I was able to exchange my QF a week ago (somewhere around May 15th) and after that touchscreen was being fickle I called them and they sent me a LG vu.

[clowry]

well i have moved on from the QF.  will consider getting a samsung eternity if I stay with at&t, but doing a little investigation shows i can switch to t-mobile and get unlimited data and txt'n for $35, plus the phone plan runs the same just about as my prepaid.  i am going to take this info to at&t and try to get them to reopen the unlimited data plan on my prepaid acct with them, if not i will be switching carriers most likely.  not to mention they have the new samsung phone that has an 8 MP camara!

[Ken5]

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clowry wrote: 
not to mention they have the new samsung phone that has an 8 MP camara!

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I have no experience or knowledge of their 8mp camera, but be aware that photo quality also depends on a lot of other factors, such as lens, sensor,etc.

[clowry]

yes i know, i have read reviews on it and so far photo quality has been rated A+++ by everyone so far. 

[eastswimkiddo25]

Well that's good!

I received a LG Xenon.

I'm very happy!

[ashleydcs]

well, the quickfire WAS NOT recalled, however, they were having a problem with them overheating, so they sent out new chargers. i talked to them this morning, the number is 18008011101, if you're phone is still overheating with the new charger they'll first give you this: we'll send you a new quickfire(and if that's what you want say that)

if you don't agree to that they'll offer you three phones:the vu, and two others. since those didn't have all the qualities of the quickfire, i asked and i'm getting the xenon, well anyway, good luck!

[ashleydcs]

because there was no recall. THE AT&T QUICKFIRE WAS NOT RECALLED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!CALL 1-800-801-1101

[emiliaj91]

So I understand that you can get a new phone if you are have problems with your quickfire, but I'm just curious if you can get credit instead as I wanted to just go ahead and by the iphone...the quickfire was a great phone while it worked but now with all the problems it's just a piece of crap (at least mine) I don't feel that the ones they are replacing it with are good enough so I would prefer to just get credit..

[eastswimkiddo25]

I tried asking them that first, but they wouldn't let me do that.

You could try, but you are going to have to put up a fight and they still might not let you do it.

[mnjwml]

@@@@@@@@@@@@@######################  IMPORTANT MESSAGE MUST READ!!!!!!

I recommend to all of you with problems with your Quickfire/POS contact your local Senator.  Inform them as to what AT&T is trying to get away with.  Ask them to look into AT&T & recall these faulty phones.  I know I am!!!  I'm not going to let them get away with trying to rip us off ("the little people"!!) Here is a link to contact your local Senator.  WE NEED TO GET A RECALL FOR THESE PHONES!!!

http://www.senate.gov/general/contact_information/senators_cfm.cfm

If we all get on board we can get something done as a large group instead of individually  Power to the PEOPLE!!!!!!!

Good luck pass the word!!!  Copy this message to other forums, we need to get the ball rolling

[rosamary]

I've had my Quickfire since January. Even through all the hoopla lately, I've had no problems other than not being able to pair with other phones ( am  I just inept, or are others like this?) . Now lately all I seem to get is frustration everytime I try to use the phone. The touchscreen is getting unresponsive, or recognizes numbers I did not touch. I also am having a hard time unlocking it. It also seems warm to the touch at times. I REALLY REALLY loved this phone at first, now I'm just frustrated. I don't know whether to try with another Quickfire, or to go with one of the other three. I so LOVED having a touchscreen, now I would kill for some buttons. ATT really picked a bad representative for their company. :smileysad:

[jtp10181]

Well our Quickfire touchscreen finally took a crap. You would press on Messaging and it would load the IM app, etc... We also get an error "SmartChip Not Allowed" randomly and you press OK and the phone continues to work fine. So warranty would ONLY send us a refurb quickfire. I asked what do I do when it does the same thing, was told to call back.

Got the "new" phone yesterday and it said smartchip not allowed 3-4 times that day. Touchscreen already has the begining signs of failure like the other one (have to hit the same spot 3 times before it works sometimes).

Called warranty back and spent 30 minutes with a lady who I could barly understand due to her poor english. She was totally useless, the only thing she wanted to offer me was for me to pay to upgrade my piece of junk phone. WHICH IS STILL UNDER MANUFACTURER WARRANTY!

So I went into the ATT store. He called warranty for me. They are sending ANOTHER new phone. He also replaced the SIM card in case that was the problem. I told him I will be back when the new phone does the same things.

How can they go from giving away different phones to people and then all of a sudden they pretend like they don't know anything about it and send people refurb broken phones?

I asked if we could just get a different model phone plenty of times, they won't give in.

[Arthemus]

Uh oh! I just traded in my defective LG Shine for a refub Orange Quickfire. Is there still problems with them? I don't wanna go through the same problems as I did with my Shine. I mean, since its been refubished it should work ok now right? Now i'm worried.

[jtp10181]

I would return it for something else if you can. We went through 3 of them and finally a wonderful rep at an ATT store swapped it out for a Xenon when the warranty dept was trying to blow smoke up my {Please don't go around the word filter}. The touchscreen on the Quickfire is total garbage. The first one lasted a while (6 months) but the referbs we got were acting up right away. You would touch one thing on the screen and it would think you touched the total opposite side. Also sometimes it would not even recognize you touched the screen at all. The LG Xenon is a way better phone and has the same retail price as the Quickfire. Now I have seen they are practiclly giving the Quickfire away, probably to blow through their left over inventory of junk phones.

Also, BTW I have had an LG shine for almost 2 years, works awesome. My wife had one also but somehow her screen cracked, which is how she ended up with the Quickfire (which I paid $300 for) and now the Xenon.

Message Edited by scoobydoo on 09-07-2009 07:05:37 PM

[Arthemus]

See the thing is that the Shine hasn't lasted me and my wife no longer than 6 mo before starting to overheat and not holding a charge no matter how many batteries I go through. If I unplug my Shine right now it will die in 5 min after being plugged in for days. They offered me a free Quickfire in its place. Free. I have no money to buy a "better" phone. I have a child to feed. As long as I can get and make calls im good. I called Cust Service and talked to a lady about this forum and I was just informed about the previous charger causing problems. Makin them overheat. I saw a few Youtube videos and everyone says that you may have to press a few times. Screen unresponsive. All that jazz. Better than my broken Shine. If it breaks they WILL send me another phone. 20 year customer must mean something to them. I bet Verizon wouldn't mind a paying customer.

[alovehangoverr]

Arthemus, if I were you I'd ask for a different phone other than the Quickfire. It may be better than your Shine now, but that's unlikely to last. I'm just saying if you're looking to get and make calls.. it's sort of impossible when the touch screen freezes up and becomes completely unresponsive. From what I've seen in this forum and around other forums it's a continuing issue. I'd say either look to ATT for a different model or buy a cheap flip phone.

[Ms.Thang 636]

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Sentry wrote:
At this time, there is no recall for the AT&T Quickfire and there is nothing wrong with the device itself. Presently, the only issue is when the charger is incorrectly inserted into the device, as explained here.

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I think everyone should listen to the mod. The charger was recalled.

[jtp10181]

Yeah its true only the charger was technically recalled. Doesn't mean the phone itself isn't total garbage. The whole phone should be recalled and they should just smash them all up into little bits and never sell them again.

[chaseT]

Can you trade it in for a Vu? or do you have to pay some outrageous fees first?

[Wwheeler89]

if i bought a quickfire from another online site, it's refurb. but the only prob im havin is a battery problem, is the recall for them too?