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Contributor

Posts: 1

Registered: ‎05-14-2012

Deactivate lost phone and reactivate new

‎05-14-2012 01:00:52 PM

My phone was stolen, and I still had a new sim chip at&t sent me with my upgrade a few months ago, so I put it in my old phone and I'm not sure how to activate it. I went to the HTTPS://www.wireless.att.com/activations/ and I got this after I logged in and tried to activate my new sim:

SI014 this mobile number does not have any equipment on file to be updated. Please check the mobile number that has new equipment or a new sim.

I am on a plan, I don't know how to activate my new sim nor deactivate my old sim, I did everything all the other messages said would help, but it doesn't work.

ACE - Guru

Posts: 791

Topics: 24

Kudos: 68

Solutions: 26

Registered: ‎03-23-2011

My Device: iPhone 5, HTC One

Re: Deactivate lost phone and reactivate new

‎05-15-2012 08:50:57 AM

Hi there!

In this instance, I would say getting in touch with Customer Care will be the solution to activating your device.

You can reach them at 1(800) 331-0500.

Posted from my iPhone 4S on AT&T, the nation's fastest 4G network.

~ Evandela ~

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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