I phone 3G coverage

[shanemistycody]

Since the 4G was put in place a few weeks ago, our 3G phones are horrible.  "No Service" and "Searching" are the most common problems.  The problem is that we had low service, but some service before.  Now NO service in our area.  I contacted AT&T and they seem to think it is Apple, not AT&T.  Nobody wants to show responsibility for the problems.  My Iphone has been fine for 4-5 months, as has my sons.  Both are having service problems now.  Is there anybody else with the same problem?  I have contacted AT&T 3 different times with no resolution!

[youngjm ACE - Professor]

by your post, I am assuming you live in one of the areas that just got the new LTE service?  Are other folks on iPHone and other types of phones having issues?  That really helps to identify if the issue is yours or with the network.  

It does not hurt to go to the ATT store and get some new SIMS.  While it is odd that both phones would go bad, you never know.  If that fails, go to an Apple store and just make sure your hardware is fine.  It is a free visit.  once you get those two things done and verify with others that they too are having issues, file a network trouble ticket with customer service.  Keep in mind that the folks on the phone do not know anyting and really can only take a report for you.  Expectng that they know what is going on in your area is a long shot.  They are probably in a different state.

[RicoLX]

Thats right , because the first thing #800 will do is have you go through device then sim analysis, so, if you do that now, then it can be eliminated as a source so ATT can address network analysis.

[stephfitz6]

We have had a similar issue in Chester, Texas.  Att kept telling us for months that

our service was bad because we were in a "spotty" area.  We had great service on

our edge phones before now.  Finally, one day, my HTE (4g) phone (Samsung Galaxy S II)

began getting 4g service.  The only drawback is that now our 3g phones are going in

between 3g (allegedly) and edge (allegedly). My husband spends most of his time in one

spot because he is afraid to move because he will lose service.  Most of the time my husband

picks up my neighbors wyfi because the signal is bad or none.  They are getting really

irritated.  You would think that when the area goes 4g that the 3g service would be stable.

[BadBadLeroyBrown ACE - Warrior]

This will get better, although it may not happen as soon as you'd like. When AT&T rolled out 3G service, the transition was traumatic. Before that, when Cingular/BellSouth transitioned from analog/TDMA to GSM, that transition was traumatic. It may result in some heartburn in the interim, but eventually the networks stabilized.

---

stephfitz6 wrote:

We have had a similar issue in Chester, Texas.  Att kept telling us for months that

our service was bad because we were in a "spotty" area.  We had great service on

our edge phones before now.  Finally, one day, my HTE (4g) phone (Samsung Galaxy S II)

began getting 4g service.  The only drawback is that now our 3g phones are going in

between 3g (allegedly) and edge (allegedly). My husband spends most of his time in one

spot because he is afraid to move because he will lose service.  Most of the time my husband

picks up my neighbors wyfi because the signal is bad or none.  They are getting really

irritated.  You would think that when the area goes 4g that the 3g service would be stable.

---