LG -VU cu920 battery charging now for 17 hrs

hags1960 · ‎03-07-2009

Well where do i begin this is my second lg vu from walmart,i have had this phone now for a 2 weeks it works fine my main? is the phone has been charging now for about 17 hrs and still showing that it is charging.But when i unplug the charger it shows it as being fully charged but this is my second time doing this and i never get a charge complete at all on the phone telling me the i have a full charge .Any suggestions out there on what might be wrong or is it the battery,it is a new phone like i said.Should i let it charge that long again any more after it needs a charge.I was told by an at&t tech support person that i should take out the battery and put it back in c what happens did that,i was also told to let it go completely dead on me did that also and still showing that it is charging.HELPPPPPPPPPPPPPPPPPP.

wilcre · ‎06-01-2004

hags1960 wrote:
Well where do i begin this is my second lg vu from walmart,i have had this phone now for a 2 weeks it works fine my main? is the phone has been charging now for about 17 hrs and still showing that it is charging.But when i unplug the charger it shows it as being fully charged but this is my second time doing this and i never get a charge complete at all on the phone telling me the i have a full charge .Any suggestions out there on what might be wrong or is it the battery,it is a new phone like i said.Should i let it charge that long again any more after it needs a charge.I was told by an at&t tech support person that i should take out the battery and put it back in c what happens did that,i was also told to let it go completely dead on me did that also and still showing that it is charging.HELPPPPPPPPPPPPPPPPPP.

Take and exchange the battery and see if that resolves the issue, if not then exchange the phone again.

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

hags1960 · ‎03-07-2009

Will they just let me exchange the battery since i bought it from walmart the phone that is.

wilcre · ‎06-01-2004

hags1960 wrote:
Will they just let me exchange the battery since i bought it from walmart the phone that is.

Yes an exchange can be done on any accesory that you buy brand new, they all come with a 1 year warranty.

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

hags1960 · ‎03-07-2009

Ok so they havejust batteries there or do they have to take i outof another phone,or an unopened box.

wilcre · ‎06-01-2004

hags1960 wrote:
Ok so they have just batteries there or do they have to take 1 out of another phone, or an unopened box.

I dont know how Wal-Mart will handle it, but a corporate owned ATTM store would use a packaged battery and not one from a boxed phone.

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

hags1960 · ‎03-07-2009

Well i went by the walmart where i bought it at and they have no battery's there at all they don't carry them they suggested i go to the att store and pay 30 .00 $ for a nother battery .I would of change it for another phone but i boght this cover for my phone it is a plastic coating that is scratch proof and protects the phone it covers the front and back of phone.I didn't wanna peel it off cause i paid 25.00 dollars for it it is called invisible shield from a company called zagg.I didn't know if i had peeled it off or not if i could put it back on the phone again and didn't want to waist my 25.00 that i spent,so i will wait and c what happens it's full it is lasting 3 or 4 days before i have to charge it again,so i guess that is good,if it gives me any more problems i will have to take the loss i guess.The sales person there says to me not all phones says charge complete on them so i said ya it should my phone shouldn't charge this long so i am just going to leave it on and see how long it takes to drain before i have to charge it again.I will keep u guys up to date.

Message Edited by hags1960 on 03-15-2009 10:07:36 AM

Dcookie · ‎01-30-2008

hags1960....are you charging your phone while it is ON??? The same happens with my Shine if I leave it on while charging. It does not say that it is charged, only charging. Try charging it while it is OFF and see what happens. If I charge my Shine while it is off, It shows me a message that it is charged when it is done. You SHOULN'T have to charge it for 17 hours.

Hangin' with my Peeps!!

retiredspook · ‎03-18-2009

I experienced the same problem, charging for 17 hours or more and the device says it is still charging. It never said "charge complete" This is with the phone both on and off. I bought a new battery off the internet and the same thing happened. The phone works ok and seems to last for a while. The specs say it should work for 3 hours and a few days on standby. The tech support chat room had no answers. Another problem is that you have to put the battery in the phone to charge it. There is no after market device that will charge the battery outside of the phone so a spare battery is not effective.

retiredspook · ‎03-18-2009

I just read on a phone accessory website that new lithium ion batteries should be charged initially FOR 24 HOURS. Maybe this is why the LG 920 never shows the full charge icon because no one lets it go that long. No where in the CU920 manual does it say how long to charge the battery initially.

fronjm05 · ‎03-25-2009

This has to be an issue with the VU, ATT PLEASE ADVISE US ON THIS! I have the same issue, been plugged in for about 24 hours with the phone off, its been on for about 8 hours and charging the whole time. Still never says "Charge Complete". Im sure ATT is getting many messages about this, I will have to send one also.

19Todd69 · ‎08-03-2006

mine has been on charge for 30 hours now. still no charge complete.?????

nana4ou · ‎07-14-2007

I charge my Vu only when the battery runs down and it seems to charge well. My phone DOES say it's charged

when it's through and I DO charge it while on. I would talk to AT&T customer service about the problem. I don't talk on mine

24/7, but I do text a lot and it holds a charge for a long time. My battery is the original one that came with the Vu from

a Best Buy. I also bought the Zagg cover shield and I don't think you can remove them and put them back on.......it is well

worth the $25 cost to keep the screen from breaking if you drop it. You can get on the Zagg website and it will tel you if you

can re-use, but I'm pretty sure you can't........easy to peel off though.....

fronjm05 · ‎03-25-2009

Yeah I will contact ATT when I get a chance. Its been unplugged now for 1 full day, ive been using it a decent amount and still has all 3 battery bars. So it probably does charge fully, it just doesnt tell you when its complete. Or if anyone calls ATT before me, please post results here, i have to run to work.

je2000 · ‎08-05-2009

My girlfriend and I just got 2 new Vu's. She is running into the same issue. Here is the problem pasted from lg-vu.com website.

My gf's Red Vu does not display charging complete. Is this a Red Vu issue? My black one was complete about 2 hours after I plugged it in, with one bar of battery power. Hers was more drained but was left plugged in overnight. She was worried the battery was funky so the next day we went to replace the battery.

second night, with same red VU but new battery and my battery charger...same thing happened. Charged overnight without ever reaching charging complete status. This is like a 10-12 hour period. That can't be normal?!

Now we went back (third day in a row) and got a completely different phone and battery. Supposedly all new. It's been going for 6 hours and still no complete charging signal. She had 2 bars when she started to charge it too. Meanwhile, mine was dying and got to 3 bars in less than 2 hours.

Will it ever say charging complete? what will it take to get this thing to top off? will the battery get burned out from constant full charging and not the trickle charge? Is this a specific issue with only red vus? Should she get a black one like mine?

Update: My phone battery died last night, (doing 1st battery cycle), and after charging again read "charging complete" during the middle of the night. Meanwhile, gf's phone, which started with 3/4 battery power, continued charging throughout the night, never reading "charging complete". This is the 2nd wine colored phone that has done this.

When she gets home I'm going to run the diagnostics mode on the phone and see if it turns anything up. After that it's a FOURTH day in a row back to Radioshack to solve the issue. I am thinking she just needs to get a black phone. I will be sure to tell the manager they need to alert their DM and their ATT phone rep.

hte color of the phone has no effect on it theyre the same inside....i would maybe try your battery in her phone with your charger and see what happens as far as diagnostics no idea but try what i suggested and see what happens....

Yeah I thought about that, but really it wouldn't help. If it doesn't charge the battery her phone is still screwed. If my phone charges it fine then it still proves the phone needs to be replaced. We tried replacing the battery once before and I shouldn't have to keep driving out to the store this much to get a working phone. Either way the phone needs to be replaced. I shouldn't have to try different batteries over and over. There is no way a battery with 3/4 takes over 12 hours to charge. Yeah we could leave it in all week and maybe it will charge after 48 hours, but what then? I would opt to replace the phone as that is rediculous and not normal.

I know this isn't Radioshack's fault but man...this sucks.

nana4ou · ‎07-14-2007

Nah...it's not the color of the phone. I had a wine colored one and it charged perfectly. It will say "carge complete" when it's

through. Something is wrong with the phone and I would take it back.......

scooter101man · ‎01-10-2010

Has anybody really answered this, Has AT&T or LG answered it yet. Guessing answers from the peanut gallery really does not help.

My new LG VU CU920, will not stop charging, it has been on the charger more 24 hours. I have the Wine color one. My friend has the same phone in black, he is not expierencing this problem. I've swapped with his battery and charger, still the same. His phone works fine with mine. I've let the phone run down. The battery showes 3 bars, but never completed charging. I work on computers, when I see that 2 things happen like this, the laptop fries the battery or never gets it topped off. It always turns out to be a voltage regulator on the mother board. Hence what will happen on my phone.