My phone won't charge :(

[desertrose2426]

I just got my Pantech Link ii on Monday and it is awesome! But when I plugged it in to charge it that night  it "beeped" to say it had starting charging but then a couple seconds later, it stopped charging. I tried to plug it in and again it beeps to say it's charging and then stops and shows a battery with a exclamation mark next too it and comes up and says, 'Check your battery' but there is nothing to check. There is no water damage, I have not dropped it or anything. I really, really love this phone and do not want to replace it. Can I just get a new battery? How much will it cost? Shouldn't they replace it for free since it was sent to me defective? Is it really defective or am I just doing something wrong? Please help! 

[wingrider01 ACE - Geek · Accepted solution]

---

desertrose2426 wrote:

I just got my Pantech Link ii on Monday and it is awesome! But when I plugged it in to charge it that night  it "beeped" to say it had starting charging but then a couple seconds later, it stopped charging. I tried to plug it in and again it beeps to say it's charging and then stops and shows a battery with a exclamation mark next too it and comes up and says, 'Check your battery' but there is nothing to check. There is no water damage, I have not dropped it or anything. I really, really love this phone and do not want to replace it. Can I just get a new battery? How much will it cost? Shouldn't they replace it for free since it was sent to me defective? Is it really defective or am I just doing something wrong? Please help! 

---

pull the battery and reseat it, if that does not fix it and you jsut got it on Monday take it back to the retailer and request an exchange

[desertrose2426]

I ordered it online, can I go through at&t somehow or do you think I would have to find a store?

[wingrider01 ACE - Geek]

---

desertrose2426 wrote:

I ordered it online, can I go through at&t somehow or do you think I would have to find a store?

---

not sure, maybe one of the ATT people can answer that for you

[jamileh]

You can call in for support about this phone if wingrider's suggestion doesn't help. 

A retail store is a great option, if you're able to do it because they can help troubleshoot with the actual phone.