12-13-2009 09:26:16 AM
Solved! Go to Solution.
12-14-2009 03:50:44 PM
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
12-15-2009 08:34:52 AM
12-23-2009 10:15:04 PM
I'm having the EXACT SAME ISSUE. I've done the battery removal thing and a ton of other stuff and I can't get it fixed.
Something must have changed on the AT&T side.
Someone from AT&T please help!!!
12-24-2009 10:00:18 AM - edited 12-24-2009 10:01:09 AM
I just spent far too long on the phone with ATT. My rep, at least, has zero idea what's going on with this and ultimately told me to do a "master reboot" which at the moment I'm not willing to do.
For the record, I can connect and get online. All apps that utilize the internet work fine. It's only when I try to load a page in blazer do I get the error the OP mentions. I've had the happen occasionally over the years but would try again later and it would work fine. I've not been able to access webpages for a solid week now so there is something bigger going on.
12-24-2009 11:30:05 AM - edited 12-24-2009 12:21:44 PM
. . .For the record, I can connect and get online. All apps that utilize the internet work fine. It's only when I try to load a page in blazer do I get the error the OP mentions. I've had the happen occasionally over the years but would try again later and it would work fine. I've not been able to access webpages for a solid week now so there is something bigger going on.
mokume's description of the problem is the EXACT description of the issues that I'm having.
I've had a "Treo" since the old Handspring Visor Phone, on T-Mobile and AT&T/Cingular over the years and I have to say that unless you can get to a 2nd level support person at AT&T, their support is worthless when it comes to DATA.
But, since we have multiple people with the same problem, I dare say in different parts of the AT&T network, there must be a widespread issue on that network.
So, AT&T, if you're monitoring these boards, please address the issue.
I have 3 lines with AT&T; an iPhone, the line that this Treo is on with a smartphone plan, and a non-smartphone line.
I'm about to the point where I'm going to drop the smartphone plan on that line and just use a standard phone on that number.
There's no need to pay that additional $30 a month for a service that doesn't work.
Oh, and a "Hard Reset" is not going to resolve this issue, so don't waste your time doing one and then having to reinstall all of your apps that don't backup properly, etc. I've tried it and it had ZERO effect on the issue. This seems clearly to be an AT&T issue that they need to fix ASAP.
12-24-2009 08:12:29 PM
Here's a new wrinkle. I can access yahoo.com, it works fine. But I can't access any other website.
Why would I be able to access Yahoo! but nothing else?
Can you guys access yahoo.com?
12-25-2009 06:19:41 PM
12-26-2009 07:30:44 AM
@ZX14: Yahoo.com does work for me. Unfortunately, I have no need to go there. And about the hard reset... yeah I had no intention of complying with that request from the rep. I'm surprised I entertained any of her attempts at fixing the problem when they revolved around my phone itself... which I know isn't the problem. I told her several times there were others having the same problem and it's def on the ATT side of things... not on my phone. That didn't stop her from rattling off everything from her flip chart..
@gkouril: Adding the secure designation onto the http does indeed allow me to get to the few sites I just tested. Trouble is once I try to login anywhere... the login script usually shoots you to another page and if it's a standard http page.... I get the error we've been talking about at that point.
12-28-2009 10:03:11 AM
Having same problem with browser as noted by others. Was able to get to yahoo.com, but none of my normal pages. Went through all network setting with tech support and stopped short of hard reset - would prefer to avoid that.
My wife has the same phone with the same problem - two diffeent accounts.
On the phone now with support again today.... insisting that I do a master reset, or call palm support.
12-28-2009 10:36:39 AM
Good news. Got it working by installing a software update from palm. ATT support sent me the link below. Since my phone had an older version of software, I went ahead with the update and the browser seems to be working fine. See www.palm.com/680criticalupate
12-28-2009 11:23:03 AM - edited 12-28-2009 11:23:52 AM
sorry for the typo - www.palm.com/680criticalupdate
That's great if you have an AT&T/Cingular branded phone, but I have an UNLOCKED, Palm branded phone that uses the ROW (Rest of World) firmware.
I thought about trying the AT&T update but the installation notes for the AT&T firmware says not to install it on a ROW phone and I have the latest ROW firmware.
So, I'm still screwed.
Has anyone tried installing the AT&T firmware on a ROW phone?
12-30-2009 09:30:40 PM
Anybody else try the update mentioned?
I was really trying not to do a hard reset... which this update requires. I have so many 3rd party apps it's a major pain to get them all re-activated/registered and whatnot.
01-01-2010 03:07:29 PM - edited 01-01-2010 03:10:37 PM
I was able to work around this problem by using the Opera browser - not quite the same experience as Blazer, it's bigger & slower, but web access is once again working. I don't think any of the following downloads have been blessed by Treo or AT&T. What I did:
1. Download Java Virtual Machine (JVM) from http://downloads.palmone.com/WEME571.zip to my computer. (Thanks to http://tamspalm.tamoggemon.com/2008/01/07/hope-you
2. Unpackage this zip archive and sync the following files to the Treo:
3. Download the Opera browser package from http://mini.opera.com/global/opera-mini-4.2.14912-
4. Sync the file to the Treo.
5. Click on the new Opera icon. It should launch the browser.
For all I know, one could do the downloads all at once and sync once, but this is what I did and it worked for me.
In my (so far brief) acclimation to Opera, it seems that one must exit it explicitly, as opposed to just clicking on another button (e.g. home, calendar) to navigate away from it. Once I did navigate away by starting a file download, and the phone eventually crashed and required a soft reboot (remove/replace battery). So, it doesn't seem to be an ideal replacement for Blazer, but it does act as a basic work-around to Blazer.
PS - My hardware is an unlocked GSM Treo 680, running Firmware: R01.92 & Software: Treo680-1.12-ROW (from phone->Options->Phone info)
01-01-2010 04:32:29 PM - edited 01-01-2010 04:52:52 PM
same problem here, and have been trying everything till I can, till I found people on this forum with same exact issue.
mine is also an unlocked Palm ROW phone, so I cant use the ATT critical update patch either.
its definitely something that ATT have changed that we are all suddenly unable to use the blazer browser.
I CAN get my email and Google Maps, so the web connection is fine, but something is denying Blazer the right to download pages - some security fix at ATT or ?
am going to try re-installing the ROW patch that Palm released for 680 in 2008. will see what that does.
01-01-2010 05:13:48 PM - edited 01-01-2010 05:15:10 PM
nope re-installing the ROW patch did nothing.
its very odd - like others have noticed I can access https sites (secure sites) like google voice or whatever.
it seems just regular HTTP web pages cannot be called up.
OH DANG I just fixed it!
yes like someone suggests above (duh) go into Blazer>Preferences>Advanced>Set Proxy> uncheck both (only one was checked in mine)
now it works just like it used to
what did ATT do to their proxy settings that made us all have this issue?!
01-02-2010 08:57:00 AM
go into Blazer>Preferences>Advanced>Set Proxy> uncheck both (only one was checked in mine)
Worked for me too. Thanks for the collective knowledge leading to a fix!
01-02-2010 09:01:30 AM
yeah, but what did ATT do that triggered all of us having this problem suddenly in the last 2 weeks, after years of reliable service?
I doubt we'll ever be told, but they definitely switched some setting.
01-08-2010 04:47:01 PM
02-07-2010 08:50:08 PM
Thanks for the tip. I have an unlocked 680 running on AT&T. Had the same problem for weeks. Thanks for the tip on unchecking the PROXY box. That fixed it for me.
02-27-2010 10:50:59 AM
03-13-2010 08:01:11 AM
04-02-2010 11:01:45 PM
Thank you very much!!! This was driving me crazy. I wish ATT could have notified us through a text message or something that there was a change to the network (proxy) settings. Thanks everyone who figured this out.
02-19-2012 11:05:22 AM - edited 02-19-2012 11:15:17 AM
I realize this is an older post, however, I went back to using a Palm Treo 680 as my second phone. Your advice totally got me up and running again. Thank You so much! Rhett 02/19/2012 I unchecked both proxy boxes. Thank You (peegeenyc)