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Contributor

Posts: 2

Registered: ‎04-19-2009

Xenon Freezes when Dialing From Screen

‎04-19-2009 09:25:49 AM

My daughter got the Xenon on Wednesday (4/15). All was fine until yesterday. When using the touch screen to dial a number, the phone freezes after the second digit. Is there a software upgrade available or should I take it back to the AT&T store?

Matthew

Scholar

Posts: 271

Registered: ‎04-02-2009

My Device: HTC Inspire 4G

Re: Xenon Freezes when Dialing From Screen

‎04-20-2009 06:07:05 AM

You can try a master reset of the phone, but make sure to back up anything you have put on there (contacts, music, pics, etc.) If that still doesnt fix your problem, I would take the phone back. I have a xenon and mine doesnt do that. You can find how to perform the master reset in your manual.

Contributor

Posts: 2

Registered: ‎07-03-2009

Re: Xenon Freezes

‎07-03-2009 10:16:11 PM

I have something related to that, my phone freezes randomly when im doing something, i tried to the master reset and it didnt freeze until now like a week later and i cant shut the phone when it freezes, so i take the battery out and then it shutz, so i want to know how to stop the freezing or how to turn it off when my phone freezes, i held the red end button for like a minute but nothing happened the screen was frozen at the last thing i did and i need help about it.

Contributor

Posts: 1

Registered: ‎10-26-2009

Re: Xenon Freezes

‎10-26-2009 10:45:17 AM

mine does this too!!! how can it get fixed? its very annoying

Contributor

Posts: 1

Registered: ‎06-27-2010

Re: Xenon Freezes when Dialing From Screen

[ Edited ]

‎06-27-2010 12:04:39 PM - last edited on ‎06-27-2010 02:12:30 PM by Helmsman

Son's phone has the same issue. 10 days out of warranty. How did you fix it? Thanks, ...Rich {personal info removed}

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