buyers beware

[snuffynra]

if you are considering buying a LG phone ,look around throughly before you purchse,we have had nothing but hard times with our lg expirence,if you do get one and need to have service work on it,make sure you exaust all efforts where you purchased it from first,LG is the last place you will want to turn.but if you do make sure you get everyones name you talk with ,you will need it in case there is a problem ,which in our case was everytime..just some friendly advice.

[Scholar Yoshi]

thats because you have physical damage to your phone, which warranty does not cover.

[snuffynra]

no there was no damage to the phone,besides how would they know they never even looked at it? the lady from lg said if the screen froze it is more then likely from bleeding,and i told her i have been with at&t for 17 years i know what a bleeding screen looks like. in which she replied .. they wont charge more then $100 to fix it. and asked if i called at&t ,which i did once i hung up.but after 17 years with them i got ...well if she thinks its from a bleeding screen then they will make you pay.which is amazing they can tell this without looking at the phone ..its over now ,there wont be a 18 th year with at&t and never another lg product. im just making sure others know how they they are after the money has traded hands.maybe you had great experience with them but i certainly havent.

[kdfederer ACE - Wizard]

If they didn't tell you it would cost up to $100 to fix and they found damage and charged you, you would be even more mad.

They have to warn you. There is a good chance that it is not physical damage, but they don't know without looking at it.

Therefore, they must give you the "warning". It doesn't mean that you will be charged unless they find physical damage.

[snuffynra]

thats not what she said,she said a bleeding screen is what causes it to freez up,i said yes iknow i have had many cell phones in my 40 +years,it was not a bleeding screen.then she said well more then likely it is! if this is how they teeat there customers then i think others should know.

[Darihell]

I've owned two different LG phones and had great experiences with both.

[snuffynra · Accepted solution]

that is great,then you never had to deal with customer service.my did work very well for the 5 months,its just my opinion that for that price it should last a little longer.and there customer service should at the very least make no assumptions till they have at least looked at it. im not saying everyone has this type of expierence with them.this is just my expirence with them.