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Visitor

Posts: 4

Registered: ‎11-29-2011

Blank Page!!!

‎11-29-2011 08:13:03 PM

I log into my online account and try to view my usage since my last bill. It routes me to some passthroughaction and the page looks like it is done loading but it is completely blank. Is the site messed up?

Former Community Manager

Posts: 5,009

Registered: ‎06-20-2011

My Device: iPhone 5 & Samsung Focus

Re: Blank Page!!!

‎11-30-2011 07:23:50 AM

I just tried and it works fine for me. It might be something local to your computer or the browser that you're using.

I'd try clearing your cache, trying a different browser or from a different computer.

--------------

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Visitor

Posts: 4

Registered: ‎11-29-2011

Re: Blank Page!!!

‎12-05-2011 07:32:01 PM

I tried to access it from my iphone as well. It wouldn't load. I did a delete of temporary files, etc. I didn't help.

Former Community Manager

Posts: 5,009

Registered: ‎06-20-2011

My Device: iPhone 5 & Samsung Focus

Re: Blank Page!!!

‎12-06-2011 05:38:53 AM

I'm not sure why you aren't able to load the page. I tried again this morning and it works just fine for me.

Are you able to see your usage details with the myATT app?

Visitor

Posts: 24

Registered: ‎06-01-2007

Re: Blank Page!!!

[ Edited ]

‎12-09-2011 06:45:07 AM - edited ‎12-09-2011 06:56:00 AM

I'm having the same problem... firefox 8.0.1 on an imac (lion)... cache cleared made no difference

this is the page it's trying to load:

https://cprodmasx.att.com/commonLogin/igate_wam/controller.do?TAM_OP=logout&USERNAME=&ERROR_CODE=0x0...

and sometimes this:

https://www.att.com/olam/dashboardAction.olamexecute

but it's just blank and never connects

ACE - Master

Posts: 22,101

Kudos: 376

Registered: ‎07-28-2007

My Device: ♥ U-verse! NOT~AN~EMPLOYEE!

Re: Blank Page!!!

‎12-26-2011 10:16:44 PM

Both worked for me in FF9, Win7.

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