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Visitor

Posts: 1

Registered: ‎04-15-2012

Logon "Account History" is now blank

‎04-15-2012 05:37:05 PM

When checking my online account, and using the "account history" feature, the log is blank. As of 4/14/12 there is nothing showing for usage of the phone number even though the phone has been in use. The last log showing any activity was 4/13/12. For two early mornings in a row, 4/12 and 4/13 there were several automatic out going texts to a particular spam number - minute after minute, and at very early morning hours - at times between 11:30 pm and the following mid-morning, when I was sleeping. Since that time, I have not been able to see any of the history online. I have done a master reset on the phone and called ATT about the issue. The rep suggested she could see that there has been calls/texts on the two days that I'm not able to see. However, she was not able to assist. Does anyone have any idea what might be going on? Thanks

Former Community Manager

Posts: 5,009

Registered: ‎06-20-2011

My Device: iPhone 5 & Samsung Focus

Re: Logon "Account History" is now blank

‎04-18-2012 09:38:52 AM

Is this for a pre-paid/gophone account?

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