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Mentor

Posts: 1

Registered: ‎02-20-2012

phone records

‎02-20-2012 08:50:31 AM

How can I get a copy of my phone records, call history, msg history?

ACE - Professor

Posts: 2,021

Topics: 4

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Solutions: 145

Registered: ‎07-20-2008

My Device: iPhone 4s

Re: phone records

‎02-20-2012 09:21:35 AM

Your online account has quite a few of your previous bills. I think like 16 months. The are in pdf form and are available online.

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Contributor

Posts: 1

Registered: ‎06-09-2012

Re: phone records

‎06-09-2012 01:29:16 AM

What about when the online version is inaccurate? Mine is missing some activity/information regarding some texting I've done. I've contacted customer service and the best thing they can do is "look into" the matter. I get a case number but no guarantee that the issue will be resolved :/ I need the information sooner than the 9 day turnaround for the disposition. Is there any way I can get my records faster?

Contributor

Posts: 3

Registered: ‎06-06-2013

Re: phone records

‎06-06-2013 06:45:23 PM

On my account I am the primary and I received a notice when I checked my usage report and it said I had 1,000 un-seen text all under my name some ate my husbands and daughters and also mine all for the month. But none of that was under their usage reports. First time I receive this.

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Employee

Posts: 1,810

Registered: ‎08-27-2008

My Device: BB Z10, iPhone5, iPad

Re: phone records

‎06-09-2013 07:53:05 AM

"Mine is missing some activity/information regarding some texting I've done."

If you're using an iPhone than you won't see those that were sent/received using Apple's iMessage system because it uses data. The same might apply to some other platforms, like BBM on Blackberry for example.

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