That sounds about right, they advertise all of these FANTASTIC services and when you get there you wonder where they went, and yet they keep increasing your bill. And they ALL claim that they have won the JD Powers Award for outstanding something, who are they kidding. Too bad you cannot just opt out and cancel, but beware of that as well they will stick you for another month before they let you go, read the fine, fine super fine print, probably on the 46th page of your agreement.

Can you tell me how to even get to live chat?