Re: Galaxy S II 2.3.6 update kills battery life
04-06-2012 06:43:04 PM
Just got off the phone with ATT. After I explained the problem, ATT pointed finger at Samsung as expected. Instead of being forced to hangup and call Samsung, ATT was willing to do a 3 way call with samsung.
After I explained the issue to Samsung, he indicated that it was a "software" issue and has nothing to do with Samsung as Samsung didn't create that software. Samsung and ATT cannot tell me who is responsible if there is a software issue at this point. I asked to be escalated and now waiting for call in 72 hours.
My feeling is that ATT should be providing a better level of service to a customer that can no longer use the phone that he purchased and still pay for monthly. It is sad that there are just a bunch of finger pointing and no one is willing to take ownership of the issue. Not as if this issue is hard to spot (even though ATT claim that they have never heard of this).