Re: Software update for Skyrocket downloads but won't complete.[ Edited ]
02-22-2012 09:02:26 AM - edited 02-22-2012 09:02:57 AM
T and customer service should never appear in the same sentence. They were born as a monopoly and think they still have mononopoly power. Their engineering culture is so focused on POTS that it stymies any attempt at change internally. At the top people calling the shots are focused on Wireless and IP, but the engineering culture is lost in the 1970's.