Re: LG Nitro issues after FOTA upgrade
04-18-2012 12:56:03 PM
Users on this thread, you are not alone.
To whom it may concern at AT&T:
On 4/13/2012 I received an unsolicited FOTA push of LG firmware version LG-P930-V10J-FEB-26-2012 to my Nitro P930. This was right in the middle of my workday and immediately rendered my phone useless for internet connectivity, which is essential to my productivity. From that time until this writing I have completely lost internet connectivity (grey bars, just like many of you have reported nationwide). This has really put a major inconvenience to being able to work productively.
Steps that I, and I am are that other users, have taken:
1) Fully rebooted the phone numerous times (battery out 15 seconds).
2) Contacted AT&T support twice (in both cases they logically referred me back to LG, as it was the unsolicited firmware push of LG-P930-V10J-FEB-26-2012 to the Nitro that manifested the problem of lost internet connectivity).
3) Visited my local AT&T store and did a SIM replacement (logically, no success with this either, as it was the unsolicited firmware push of LG-P930-V10J-FEB-26-2012 to the Nitro that manifested the problem of lost internet connectivity)
4) Attempted to try to "pull" the FOTA, but the phone will not allow it (there is a timer that locks you out to do this)
5) Did an online LG support text chat with "Ginno" who advised that I should try to "pull" the FOTA in 24 hours when the timer concludes and permits me to. Unbelievable that there isn't any other suggested fix.
6) Spoke with LG phone support who had me check and confirm that my APN settings were correct and that this was not a contributing factor. LG phone support doubts the FOTA "pull" will work anyway because we would just get LG-P930-V10J-FEB-26-2012 again. And doubtful that a buggy code fix would come that quick.
7) Posted similar comments to these on the thread at http://support.lgforum.com/lg/topics/nitro_update_
8) On the advice of the LG Product Thread Moderator, returned to my local AT&T store to have a "Master Reset" done on the phone. Did not solve internet connectivity problem, but does permit further data charges as it guarantees that apps must be reloaded (if they ever can). Nice.
9) Advised by LG Support Product Thread Moderator that AT&T Labs did "sign off" on the FOTA firmware push of LG-P930-V10J-FEB-26-2012.
10) Advised by LG Support Product Thread Moderator that a firmware "rollback" cannot be pushed.
11) Advised by AT&T Handset Support 800-801-1101 that this issue is documented in an "escalated" state, but no solution is available at this time. Also, was advised that a phone replacement may not be an appropriate solution. Rationale: You receive the new phone, turn it on, and the FOTA push of LG-P930-V10J-FEB-26-2012 immediately disconnects your internet (again). That will not make your day.
I feel that this unsolicited push of firmware code that apparently was not properly tested beforehand has rendered many user's Nitros (in light of the comments above, and those on the LG Support Thread, that indicate that other users are similarly affected ) useless for internet and I am extremely inconvenienced and upset about the lack of a forthcoming solution.
I have a property management/real estate business that requires heavy internet use in the field (date/time/GPS stamped photo uploads, GPS nav, internet research). It has been "on hold" since 4/13/2012 and -- while I've found a temporary workaround -- I am unable to support my customers in the timely manner that they were accustomed to. This needs to be resolved, soon. Please collaborate with LG to resolve.
Also, because of this problem, keep in mind that your product users are now paying internet data service that they cannot access. Thank you for your prompt attention to Nitros that are offline.