Re: Customer perception 101
12-13-2011 08:28:15 PM
And to aristizzle, yes, I suppose I was naive enough to think that AT&T customer service might listen and consider individual circumstances and come to an equitable resolution. You yourself have made several false assumptions, which further underscore the horrible presumptiveness of your customer service directives. The fact is I never canceled my contract; I personally never contacted anyone to end my contract; I simply had my telephone number ported so that I could have service where I live. I would have gladly paid my regular service contract charges up to and through whatever arbitrary date was established as my contract end date. Which in this case was a mere 9-days after porting to a pre-pay. You in fact are charging me 3-times the cost of my regular monthly service for 9-days??? That is absurd, and though it may be legal for you to do, it will cost you far more than you will ever hope to gain in the long run.
And upon cursory investigation, there is NOTHING in your contract that specifically states that number porting is prohibited and constitutes breach of contract. Perhaps this needs to have a larger audience involved… but I am still waiting to see what happens with my bill.
The greater fact that remains, one which will resonate with customers everywhere, is that AT&T is using this contract clause (in some cases) to literally steal unearned revenue from its customers. And to levy such punitive fees is morally reprehensible, and as an employee, you should be ashamed of what you are being told to do.