In March I signed up for Connectech because I could not send nor receive e-mails on either of my Mac computers.  I agreed to the contract because I was assured that these experts could help me.  These people with Connectech in India or the philippines are very, very difficult to communicate with.  I feel like I am taIking to a parrot or someone spouting the party line.  They all say the same thing and they have no idea of what service and a contract means.  A contract means the other side performs for the payment.  I spent hours upon hours on the phone within the last month alone – and no one at Connectech has fixed my problem.  I am beyond angry and I am approaching canceling my AT&T Internet and home phone services.  If you look at my records, you will see that several of the 8 or more times I talked with a tech “expert”,  it appeared to be fixed; however, the very next morning I had the very same error message and again I was not and am not able to send or receive e-mail at either of my computers.  I asked Connectech to cancel and refund monies charged to me.  “Upper Management” for Connectech just repeats the same words about paying a cancellation fee.  I do not feel that Connectech has earned any fee.  I cannot tell you how upsetting and frustrating this whole  episode has been been. 

I want my "contract" cancelled and refund what has been charged.