Tutor
tractorknut
Posts: 8
Registered: ‎02-09-2012
Accepted Solution
Westell 6200 modem

I received a replacement modem for my motorola 2210-02, due to it failing.  With the motorola I was running two home computers with a HUB, and had internet access. After I replaced it with the westelle 6200, I can't connect it to only one computer.  I get a conflicting error message about the IP addresses.  Can anyone tell me how to get my second computer back on line, now.

Thanks,

Gary.

Moderator
JustinF
Posts: 195
Registered: ‎12-01-2011
Re: Westell 6200 modem

Hi,

 

The error message about the IP addresses is normally caused because both computers are using the same one. Please power cycle your network.

 

1. Unplug HUB

2. Unplug Modem

3. Plug Modem back in and wait for DSL light to turn green

4. Plug in HUB

5. Restart both computers

 

This should give the computer 2 different IP addresses and resolve the issue. Please let me know if this works.

 

Thank you,

 

JustinF

___

I am an AT&T ConnecTech employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I'm here to help with any technical issues you may have but if you need advanced ConnecTech support over the phone, please visit the
ConnecTech website or call 1-800-344-1734 (Phone support is available 8 am – 11 pm Central Time, 7 days a week)
Tutor
tractorknut
Posts: 8
Registered: ‎02-09-2012
Re: Westell 6200 modem

Thanks for your reply JustinF.  However, I did just as you said;

1. unpluged Hub

2. Unplugged Modem

3. Plugged mModem back in after waiting a few minutes and waited for the DSL light to turn green.

4. Plugged in Hub

5. Restarted both computers

 

Tried this three different times tonight. Had both computers turned off, and then unplugged the Hub, then the Modem,

Tried leaving the computers on and power down the Hub and then the Modem then rebooting both computers.

I still got "the yellow triangle" saying " There is an IP address conflict with another system on the network. Every time.

 

I never had this problem with the Motorola 2210-02  I have talked with the different tech's on the phone, and no one knows what is going on with this.

Moderator
JustinF
Posts: 195
Registered: ‎12-01-2011
Re: Westell 6200 modem

Hi,

 

I apologize this didn't resolve the issue. There may be an issue with one or both of the computers setup up for a static IP address.

 

If your using a windows computer please do the following

 

1. On your keyboard please hold down the windows button and press the letter "R"

2. In the run box please type "ncpa.cpl"

3. In you network connections window please right click on your Local Area Connection and select Properties

4. On this list you should see TCP/IP ( if your using Vista or 7 you will see TCP/IPv4 )

5. Select TCP/IP and under the selection box click on Properties

6. Make sure that both of the radio buttons that are selected are "Obtain an IP address automatically" and "Obtain DNS server address automatically" - If either of these are not selected please select automatic for both and click "OK" at the bottom of the screens and then restart your computer.

 

If this is a computer issue than this may resolve the problem. Please let me know if this fixes your issue.

 

Thank you,

 

JustinF

___

I am an AT&T ConnecTech employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I'm here to help with any technical issues you may have but if you need advanced ConnecTech support over the phone, please visit the
ConnecTech website or call 1-800-344-1734 (Phone support is available 8 am – 11 pm Central Time, 7 days a week)
Tutor
tractorknut
Posts: 8
Registered: ‎02-09-2012
Re: Westell 6200 modem

JustinF wrote:

Hi,

 

I apologize this didn't resolve the issue. There may be an issue with one or both of the computers setup up for a static IP address.

 

If your using a windows computer please do the following

 

1. On your keyboard please hold down the windows button and press the letter "R"

2. In the run box please type "ncpa.cpl"

3. In you network connections window please right click on your Local Area Connection and select Properties

4. On this list you should see TCP/IP ( if your using Vista or 7 you will see TCP/IPv4 )

5. Select TCP/IP and under the selection box click on Properties

6. Make sure that both of the radio buttons that are selected are "Obtain an IP address automatically" and "Obtain DNS server address automatically" - If either of these are not selected please select automatic for both and click "OK" at the bottom of the screens and then restart your computer.

 

If this is a computer issue than this may resolve the problem. Please let me know if this fixes your issue.

 

Thank you,

 

JustinF


Thanks JustinF, This is the way the "radio buttons" are enabled on both computers.   When I plug one or the other computers into the "hub" that is when I get the "conflicting IP addresses on the system"  I can un plug one or the other computers and it works the one fine.  I just don't understand, I didn't have the problem with the Mototola 2210-02. I hooked the Westell up the same as I had the other hooked up.  Can the IP address be changed for the modem? Is this the problem?  My hub is a Linksys EZXS55W.  I even left things unplugged over night, (the hub, modem and both computers shut down) to no avail.

 

 

Thanks in advance for any other suggestions you may have,

Gary M

 

Tutor
tractorknut
Posts: 8
Registered: ‎02-09-2012
Re: Westell 6200 modem

JustinF, I failed to mention, they are both running Windows XP.

 

Thanks,

Gary M

Moderator
JustinF
Posts: 195
Registered: ‎12-01-2011
Re: Westell 6200 modem

Hi Gary,

 

I'm sorry we haven't resolved the issue yet. I will need some more information.

 

Please do the following:

 

1. Hold down your windows button and press the letter "R"

2. In the run box please type "cmd"

3. In the window that pops up please type "ipconfig"

4. Under the title "Ethernet adapter local area connection" please provide me with all of the underlying information including the IP address, default gateway, and subnet mask.

 

After I have this information I should be able to provide more instructions on how we can get this fixed.

 

JustinF

___

I am an AT&T ConnecTech employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I'm here to help with any technical issues you may have but if you need advanced ConnecTech support over the phone, please visit the
ConnecTech website or call 1-800-344-1734 (Phone support is available 8 am – 11 pm Central Time, 7 days a week)
Tutor
tractorknut
Posts: 8
Registered: ‎02-09-2012
Re: Westell 6200 modem

Thanks, JustinF,

I'll have to type that information, don't look like I can copy and paste, so here goes:

 

Connection specific to DNS suffix: .................netgear.com

IP address...........................................................192.168.1.64

Subnet mask...................................................... 255.255.255.0

Default Gateway................................................ 192.168.1.254

 

I verified all the numbers above.

Thanks,

JustinF

Moderator
JustinF
Posts: 195
Registered: ‎12-01-2011
Re: Westell 6200 modem

Hi Gary,

 

Alright lets try doing the following for just one of your computers:

 

1. Unplug your computer from the HUB

2. Hold the windows button and press the letter "R"

3. In the run box please type "ncpa.cpl"

4. In your network connections window right click on your "Local Area Connection" - Then click on properties

5. In this window please select TCP/IP and click the button underneath labeled "Properties"

6. Please use the radio buttons and select "Use the following IP address" and "Use the following DNS server addresses"

7. Use the following information for the fields

 

IP Address: 192.168.1.65

Subnet mask: 255.255.255.0

Default Gateway: 192.168.1.254

 

Preferred DNS Server: 68.94.156.1

ALternate DNS Server:  68.94.157.1

 

8. Click OK at the bottom of the screen

9. Plug your computer into the HUB

10. Restart your computer

 

Please let me know the result.

 

Thank you,

 

JustinF

___

I am an AT&T ConnecTech employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I'm here to help with any technical issues you may have but if you need advanced ConnecTech support over the phone, please visit the
ConnecTech website or call 1-800-344-1734 (Phone support is available 8 am – 11 pm Central Time, 7 days a week)
Tutor
tractorknut
Posts: 8
Registered: ‎02-09-2012
Re: Westell 6200 modem

Well JustinF, I did exactly as you said, I couldn't even get connected back to internet, until I went back in and changed the radio buttons back to the original configuration, this was all done as administrator.  I tried hooking the computer to the hub, when it didn't connect, I hooked it back to the modem and it still didn't connect, after rebooting it.  So that is when I went back to the original settings; search for IP address.

 

Thanks for all your efforts,

guess I'll stay with one computer.

Gary M

Tutor
tractorknut
Posts: 8
Registered: ‎02-09-2012
Re: Westell 6200 modem

JustinF, I tried for the second time all the steps you had laid out for me, to no avail.  However, I had both computers hooked to the hub, the main computer that I couldn't get the connection on was "no internet connection", but the second computer connected to the hug was able to go on line.  But as I stated, I went back to the original configuration to get my main computer on line.

 

Any more thoughts?

Thanks for your time in this matter.

Gary M

 

Moderator
JustinF
Posts: 195
Registered: ‎12-01-2011
Re: Westell 6200 modem

Hi Gary,

 

I have done extensive research on your HUB - Linksys EZXS55W and it seems that there is no way to setup DHCP. The old modem you were using - Motorola 2210-02 - was a single user modem and should only be able to give out 1 usable IP address. Was there any other device connected that allowed you to get 2 usable IP addresses for your computers? The Westell 6200 Modem is also a single user modem that only gives out 1 usable IP address which is why your having the issue when you connect both computers to the HUB. The only way that you can have both computers connected is if there is a router or modem/router combo (Netgear 7550 is the one that AT&T sales) that has a DHCP capabilities to allow more than one device online at a time. I'm sorry for not diagnosing this sooner and I hope this information is helpful.

 

Thank you,

 

JustinF

___

I am an AT&T ConnecTech employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I'm here to help with any technical issues you may have but if you need advanced ConnecTech support over the phone, please visit the
ConnecTech website or call 1-800-344-1734 (Phone support is available 8 am – 11 pm Central Time, 7 days a week)
Tutor
tractorknut
Posts: 8
Registered: ‎02-09-2012
Re: Westell 6200 modem

Hello JustinF,

Sorry not to get back to you today.  Thanks for all you have done.  There was not anything else hooked up that allowed  me to use the hub.  I don't understand what has happened, but will just live with what I have. 

 

Thanks again,

Gary M

Computer-Joe
Posts: 5,011
Topics: 247
Kudos: 184
Solutions: 71
Registered: ‎09-19-2008
My Device: works just fine, thank you.
Re: Westell 6200 modem

Do you have a Westell 6100 or the Netgear 6200 modem? What is the full model number?

 

When you log into the modem, do you see a "My Network" tab on the main page?

 

If you have not resolved this yet let me know, I can probably help you solve your problem or atleast give you a work-around.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Contributor
barob
Posts: 1
Registered: ‎03-05-2012
Re: Westell 6200 modem

I just stumbled onto this thread while looking for something else. This sounds exactly like the issue which I had a year ago.

 

I had a Motorola 2210, with a hub and Wireless access point (WAP). 3 PCs were regularly online (1 wired connection; 2 wireless)  My 2210 burned out, and AT&T sent me a Westell 6100 as replacement. I encountered the same problem the OP is having.

 

I'll bet anything that the OP's original modem was a 2210-02-1006, which (contrary to an earlier response) DOES support multiple DHCP-assigned IP addresses on its LAN interface. (All other SBC/AT&T configured 2210's support only a single address).  Since the AT&T supplied Westell only  supports the single address, I was in the same pickle as the OP.  In very basic terms, what you don't have (& what I didn't have) is a router to support the multiple IP addresses.

 

There are several ways to resolve the issue, all involving replacing at least one of your components.  What I ended up doing (simplest for me) was to replace my hub & WAP with a new wireless router (an inexpensive Netgear WNR1000 in my case), then switched the Westell mode to "bridge" mode.

 

Bruce

Contributor
Shanej308
Posts: 1
Registered: ‎02-19-2013
Re: Westell 6200 modem
192.168.1.254
thats the setup address for this modem
go down to Connection Configuration you will see the following set it to yes and save then you should be able to connect two devices

A very limited number of applications require that the public IP address assigned to the modem be used by the local LAN device.
Let LAN device share Internet address?
No, use private IP address.


Yes, use public IP address.