Re: Lied to by AT&T!!!!!!
04-26-2012 05:11:22 PM
Well, I was contacted, and got the run around. The person I talked to kept telling me different reasons to why it could not be turned back. Every time I took what they said, and had basically proved what they said wrong. This person had to examine my entire phone history starting back in 2002. What confused this person was that at upgrade time I always upgraded. Her looking at all the different models of phones I believe confused her. In the end On February 24th 2012 I was lied to by At&T. The women that tried to help me with this said, that she could switch it back but it would automatically switch itself to the highest per month setting. I really don't believe this, but if it is true so be it. In the end she told me it could not be turned back the way I was told.
If you ever come across something like this get the representatives name and a direct call back. I failed to do this an just figured anyone would be able to do it. If then after calling back and finding out it can't be done then you know exactly who the liar is. I asked my representative more than once and this person assured me it could be done. I feel this person should be fired or reprimanded, but this person probably got a promotion for meeting her quota of lying and getting people to upgrade. I should be refunded the 120 dollars plus what ever tax that at&t puts on that charge. Or pay $15 a month for the 300Mb plan as I will not go over 200Mb, but if I do just happen to accidental go over the 200Mb, then be charge the extra $5 dollars. Data is a giant money maker for At&t personally I don't usually go over 100Mb the extra 100Mb should be rolled over and added to the next month. Cause if I only use 98Mb one month and the next happen to go over by 1Mb. You get charged for extra when the extra you didn't use would easily cover this. So in all actuality if fair was fair at&t should refund you what ever Mb you have left and credit that to your bill. You should only be charged when you have used the Mb up. Really it is basically stealing from their own customers if you really think about it.
Thanks AT&T for lying to me and stealing from me well done.