Re: Change in Upgrade Date

dnjdavies · ‎04-18-2012

Hello,

I wanted to register my displeasure with the sudden change in the date I was due to be able to update my phone. Until 5 days ago, I was due an upgrade to my phone on 4/16. However, on 4.13, that date was moved back 3 month to July. All because I was able to add my company discount to my phone. It certainly would have been appreciated if there had been some warning that adding the discount would change the upgrade date. Then I would have held off a month. Now, while I like the Windows Phones, I think I will be waiting for them to arrive at other vendors. It is a sad day when companies don't care if they lose a customer as they still have "plenty of other fish in the sea".

Not impressed AT&T. Not impressed.

jamileh · ‎06-20-2011

I'm sorry your upgrade data changed unexpectedly when you added the corporate discount.

You may still be eligible for an early upgrade and I'd be happy to get you in touch with someone to go over your options.

If you'd like to speak with someone, please send me a private message with your name, account number, phone number and the best time to contact you.

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

harryspar · ‎11-06-2011

I'm curious. Did they help you or are you still stuck? I'm curious in general, when Jamileh steps in and says "PM me and I"ll help you." Do they actually help or is it just a ploy to remove the complaining from a publicly visible place?

jamileh · ‎06-20-2011

This community member hasn't responded to me so I don't know if they were able to get their issue resolved or not.

To answer your other question, yes we do help.

The goal of our forum is to provide a place for discussion, self and peer support and when necessary; support from AT&T.

The reason why we ask for a private message is because we're collecting personally identifiable information (like phone & account numbers). We definitely don't want that info in a public forum.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

21stNow · ‎07-07-2010

Jamileh has helped me in the past. She's right (of course) about not putting a customer's private information in the main part of the forum.

youngjm · ‎05-02-2003

21stNow wrote:
Jamileh has helped me in the past. She's right (of course) about not putting a customer's private information in the main part of the forum.

I would agree that Jam is very helpful and for some of my own issues.... It is even more important today to protect your personal information here as users from around the world are looking for an account so they can get their iPhones unlocked and need someone with an account to help them!

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Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
http://forums.wireless.att.com/t5/Apple-Community-Discussion/iPhone-Unlock-Information/m-p/3260825#U3260825