Jamileh,

It's all about credibility and integrity.  In the community, AT&T has none.  It would be nice for management to realize this and work toward fostering better credibility by working more closely with the user community.

The user community is why AT&T makes money.  Do you know how much more money AT&T would make by working with the users rather than against them? 

I appreciate you coming here and speaking.  I know you can't do much.  I just hope that others in a higher position realize this and start working toward better community relations.

Thank you.