Mentor
Ken5
Posts: 86
Registered: ‎01-04-2009
Re: Quickfires have been recalled. Read for info on getting a free exchange for a Propel.

Just_G wrote:

I had a problem with my bill so I took it to the AT&T store.  My billing problem was promptly handled, while there I mentioned to the gentleman behind the counter that this phone was really bad.  He nodded and pulled up an electronic update he recently received from the company.

 

All Quickfires have been pulled from the shelves.  Customers experiencing problems will be supplied with the Propel instead.

 

I was instructed to call 1-800-331-0500

 

It took a l-o-n-g time and I had to very politely escalate my issue to several people but after apx 1 hour of discussion I was issued a new Propel that will be here 2 business days.

 


From the wording of the electronic update and from your experience I would say that there is no recall, just a decision to pull them from the shelves. Reason for this thinking besides the wording of the update you ask? That it took a long time for you to get your Propel and that it had to escalate at all. A recall would have been much easier.

 

Did you get a NEW one or a refurbished one?