Oh... I think that customers are entitled to a phone what works. Who's fault this phone is I don't know, but ATT put it out there and they are the ones responsible to the customer. They should have test marketed the phone better, or not be in a rush to get the phone out for the christmas shopping season. I am sure ATT is going to go after the manufaturer for some of this cost, though I can not know that for sure. It does make sense though.