I also called today, was on hold for 45 minutes. And was told only if you're experiencing the problem with the overheating will they give you a new phone. But they give you a Propel. When I bought my Quickfire it was more expensive then the Propel is, I asked about the diffrence in price. They said they will not give you the diffrence.

Luckly my phone dosen't overheat. But I know why they called it the quickfire.