I also have been on the phone with the warranty department after being on hold for 40 minutes and then hung up on.  I then had to call back to be on hold for another 32 minutes before I got to speak to anyone.  I actually have not had any problems with the Quickfire's touch screen.  I did have a question, however as to whether the battery is supposed to get even a little warm.  Mine does (during talking though not charging) and this is new to me.  Nobody could even answer that question so I would know if I need to exchange it or not.  I am not happy about getting a refurbed Propel that has horrible sound quality when it's new.  I have only had this phone for about a month and a half.  I bought this phone because I thought it was the one that At&t offered that would keep me happy for a couple years.  I'm not ready to give it up yet.  Like I said, I have not had any issues other than knowing if the battery is supposed to get warm while talking.  On the other hand, I do feel like this is the type of phone that I don't want my young kids to get a hold of because most people want to truly push on a touch screen.  This is truly just a tap and is responsive to my finger at least 95% of the time.  The lady I spoke with on the phone told me that she was noting everything in my account and that I could call back at a later date if I started having more problems.  At least by then, it my be old enough to make me feel better about getting a refurb?