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info: Please wait for a chat representative to respond.
info: You are now chatting with 'Alex {Personal content removed}'
Alex {Personal content removed}: Hello Mr. XXXX, I will be glad to assist you with your concern for unlocking your device today.
Me: Thanks
Alex {Personal content removed}: I do apologize but until the 2 year contract is fulfilled the device is not eligible to be unlocked. The date your device will be eligible to be unlocked is 7/5/2012.
Me: What if I pay an early termination fee?
Alex {Personal content removed}: If the early termination fee is paid then the device will be eligible to unlocked.
Me: Ok, what would my fee be?
Alex {Personal content removed}: The early termination fee is $115.00.
Me: Would I still be an AT&T customer if I pay the ETF or does my account close?
Alex {Personal content removed}: I would need to refer you to our billing department to answer that question Mr. XXXX. Would you like to chat with a billing representative?
Me: Sure. Thanks.
Alex {Personal content removed}: Is there anything else I can assist you with today before I transfer the chat?
Me: No thank you
info: Please wait while I transfer the chat to the appropriate chat representative. Please be patient as someone will be with you shortly.
info: You are now chatting with 'Wendy {Personal content removed}'
Wendy {Personal content removed}: Just one moment while I bring up your account, I will be happy to assist you.
Wendy {Personal content removed}: How may I help you with your early termination fee questions?
Me: Id prefer not to terminate but it appears in order to unlock my iPhone before 7/5, I have to. My question is once I pay the ETF does my account close.
Wendy {Personal content removed}: yes it will.
Me: so I would no longer be an AT&T customer if I pay the ETF?
Wendy {Personal content removed}: correct.
Me: So, you'd rather lose me as a customer than allow me to unlock my phone 3 months early?
Wendy {Personal content removed}: one moment I need to clarify the options for you.
Wendy {Personal content removed}: Sorry I am trying to get some clarification on unlocking the iphone.
Me: Ok, I understand this is new. Thanks.
Wendy {Personal content removed}: While I am waiting on assistance I did check the systems and we do not have the unlock code.
Me: From what I'm hearing I believe my phone's IMEI has to be sent to Apple for the unlock.
Me: By AT&T
Wendy {Personal content removed}: Yes I am just getting the information now.
Wendy {Personal content removed}: The options include paying full price or cancelling and paying the etf.
Me: But if I cancel and pay the etf i am no longer a customer, so AT&T is telling me they would rather lose me than allow me a 3 month early upgrade, after I've been a good customer for 3+ years?
Me: Not upgrade, unlock
Wendy {Personal content removed}: Sorry that is how apple has outlined the regulations for the unlock codes.
Me: Wow. Ok I guess it's time to switch carriers.
Wendy {Personal content removed}: Sorry about that.
Me: Is there someone I can call to file a complaint?
Wendy {Personal content removed}: 1 800 331 0500
Me: Ok thanks.
info: Your chat transcript will be sent to XXXXX at the end of your chat.
Me: Thanks for the info.
Wendy {Personal content removed}: Have a great day!
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