Re: AT&T to begin unlocking off-contra
ct iPhones this Sunday, April 8th
05-02-2012 07:33:18 AM
Yeah true, they said that they dont have enough people in the Unlocking Dept, to handle all the requests and are Hiring more to help speede up the process, so the key is, just Be Patience I guess it will come eventually.
another thing to remember - when 72 hours is stated, it is not clock hours but business hours @ 8 hours a day or 9 days
Please provide proof that what you stated is actually defined in the AT&T unlock turnaround time policy; maybe the business that you're in and/or own operates just 8 hours a day but many businesses are open for more than 8 hours in a (business) day. Plus, I've read many a fine print where turnaround time is specified in "business days" but I've yet to come across even a handful that go to such an extreme that they have to specify turnaround time in "business HOURS", to the point that they also have to define what constitutes "business hours". I mean, how many businesses do you know that refer to turnaround time--whether it be for shipping, callback, etc.--explicitly in "business hours"--i.e., "You will get a response in 72 business hours"?
"Business hours" is not the same as "Work(ing) hours"; just because someone works 8 hours a day does not mean that a business day by definition is 8 hours long--if that were the case, then all businesses would be open for just 8 hours a day...no?
was quoted business hours when we unlocked all the iphone 3gs's and 4's in the junk box at the office. I go by my expierence, the first unlock email showed up on thursday exaclty 8 business days after the call was made, the rest of the unlocked came in between 4 and 8 business days after the calls where made to unlocked them
Methinks that it was just mere coincidence that it showed up 8 business days after you called them; if it were to be accepted that "72 business hours" = "9 business days", then why not just tell folks that it can take up to 9 business days? I mean, do businesses tell folks that turnaround time can take "80 business hours" instead of saying "10 business days"? If a business offered a "1 business day" turnaround, then by your interpretation it could have rightfully said "8 business hours" instead...no? Let's be honest here--when AT&T told you 72 business hours...did you right at that moment immediately interpret it as being 9 business days...or did you just assume that after discovering that it took 8 business days for the email to arrive after you first placed the request?
I still believe the 72 business hours should be interpreted as being 3 business days--the fact that you got your email after more than 3 business days only shows that AT&T's stance about their stated turnaround time is that they are (probably) under no legal obligation to adhere to it. Let's face it--what if you hadn't received the email until after 10 business days instead of 8-9 days? Would you have raised a big stink about it? Threaten to sue AT&T for not honoring their turnaround time? Leave AT&T for Verizon? Odds are you would have done nothing because you'd eventually acknowledge to yourself that AT&T has no legal obligation to stick to a turnaround time for a completely optional request (iPhone unlock).