Bruce345
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Bruce345
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Registered: ‎06-19-2012
Want to move my service and AT&T is frustrating me

‎06-19-2012 10:26:36 AM

I want to move my existing account to a new address that also had AT&T Uverse service, their internal computer system is "Red Lighting" the move, 2 wks and still unresolved. Why the delay and no updates. All I need to someone to acknowledge there was service and lift the Red Light. 

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dhascall
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Registered: ‎04-21-2008
My Device: LG Optimus (Virgin Mobile)
Re: Want to move my service and AT&T is frustrating me

‎06-19-2012 10:32:19 AM

Try contacting Alex, one of the AT&T Community Managers for further assistance.

 

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mibrnsurg
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Re: Want to move my service and AT&T is frustrating me

‎06-19-2012 10:53:59 AM

Bruce345 wrote:

I want to move my existing account to a new address that also had AT&T Uverse service, their internal computer system is "Red Lighting" the move, 2 wks and still unresolved. Why the delay and no updates. All I need to someone to acknowledge there was service and lift the Red Light. 

Sounds more like there is no Uverse service at your new location and nothing can be done if that is the case unluckily. :smileywink:

 

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Award for Community Excellence (A.C.E.) achiever for 2012*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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gamegurou
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gamegurou
Posts: 85
Registered: ‎06-03-2012
Re: Want to move my service and AT&T is frustrating me

‎06-20-2012 04:38:48 AM

It's strange that a sales rep is using that terminology... Red means in ATT's address database, that you're address is not available for service. A sales representative can, and often will, create an 'Address Validation' case which involves dispatching a line technician to see if you're capable of receiving Uverse at the new location due to distance. If the technician decides that you will receive the service correctly, then he'll turn the address database to read GREEN which means you can receive service.

Quite simply, the new address may still be able to receive U-verse but ATT has to send out a technician to check.
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