Re: Not sure if this is the right place to ask this[ Edited ]
06-01-2011 09:03:23 AM - last edited on 06-01-2011 09:26:17 AM by Chris_ForumsMod
OK - called the number as per previous message; finally got to speak with Dominique. He rebooted all the receivers. BUT since none of the TV's were freezing up at that time he cannot send a technician or order replacement of the boxes.
He told me to call back when the TV or TV's are doing the problem and they can troubleshoot from there.
He said it is not their policy to send a receiver as the girl in chat told me she was doing.
This is part of the chat transcript that I copied to my email - so I know I didn't misunderstand what she said