OK - called the number as per previous message; finally got to speak with Dominique. He rebooted all the receivers. BUT since none of the TV's were freezing up at that time he cannot send a technician or order replacement of the boxes.
He told me to call back when the TV or TV's are doing the problem and they can troubleshoot from there.
He said it is not their policy to send a receiver as the girl in chat told me she was doing.
This is part of the chat transcript that I copied to my email - so I know I didn't misunderstand what she said
rs935p(Rose)
I have replaced the receiver you may receive it next 72 working hours.
rs935p(Rose)
{personal information removed for your safety}, you may also receive an email to rate the service that I provided you, please take a minute to fill the survey.
You
ok and are you replacing the dvr also?
rs935p(Rose)
I hope i made you a "VERY STISFIED CUSTOMER".
