Yes, this bug is very frustrating.

We jumped on the chance to move to Uverse as soon as it was announced that Road Runner was changing to Comcast.

We had been Comcast customers in Michigan and never had a technical issue, but we had a lot of grief with their billing department.  We paid the bill monthly by computer and had valid receipts that payment was made, but Comcast would frequently cut the service with a claim that the payment had not been made and then demand payment again before reconnecting the service.  This happened 3 times in 4 years.

As soon as my wife heard the news about Road Runner and Comcast, she announced that if there was no alternative to Comcast, we were going back to rabbit ears.  And sure enough, the month the switch was made, we had made a payment to Road Runner, and Comcast shut off our service with a claim of no payment.  We gathered up all the boxes and cables and headed to the nearest Comcast office.  Amazingly, we had to wait in line behind a dozen other people with the same issue.

Uverse had just become available in our neighborhood; we made the switch; and we have been very happy until recently.

But, if I cannot get AT&T to resolve this Uverse issue, then it might be back to rabbit ears for me because my wife will never again put up with the Comcast billing department - regardless of whatever new name they are calling themselves these days.

Still frustrated in Tomball