Prune23 wrote:
I can understand the frustration by "gottago". I did as you said and sent Alex a message and all I received was a generic response stating some manager would get back to me in 48 hours. That was 4 days ago and no response as usual. All we do is get the run around by AT&T. You tell customers you will get back with them just to get them to shut up. As "gottago" stated this is NOT account specific. This is AT&T SPECIFIC!!! This is ridiculous!!! How can you only have 1/3 of your customers service working correctly and be ok with that. All you will do is send more and more techs out and not fix the problem like you have done for the last 3 years. Do you think people do not work or want to spend their whole weekend waiting for techs to come out and have them roaming around their house constantly just to have the same problem or worse than before? I have yet to have someone come up with something new to check or propose any type of new solution. It is the same old waste of my time. I was hoping this site might provide some help but seems just a waste of my time also. If any other company ran their company like yours they would already be out of business. Your tag line is Rethink Possible... fitting because it is NOT POSSIBLE to get consistent service with AT&T. It should be changed to...THINK IMPOSSIBLE!!!
Do you and other people on the forum not understand what the phrase "account specific" means? If you are having a problem with the service, then AT&T has to come and fix your installation at your house. The very first thing Alex needs to know to make this happen is your account number, name, address, and phone number. Do you want to post those things in the public forum for the entire world to see? If you have any sense, then the answer is no. Therefore, to protect your information, you have to send Alex a private message with the account specific information. How hard is this to understand?
Second, you are not talking to anyone who works for AT&T by posting here. None of us work for or otherwise have anything to do with AT&T. AT&T does not read your message here in the public forum. To contact AT&T, you have to follow Alex's instructions. If he said a manager would get back with you, then they will. Today is Sunday. Many managers and techs do not work on Sunday. Expecting that they will call you today is probably not realistic. If they do not call you on Monday, send Alex (or Julie) another private message so that they will re-prompt the manager to give you a call.
