Hey Jax_U-verse_User,
Yes, I am serious about trying to help. 
Again, if you are experiencing the issue posted, we are happy to look into it. Since this is account specific (not an outage), please shoot me a PM as noted and we'll gladly look into.
Regards,
Alex
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Rethink Possible
Private Message (ATTCustomerCare for account specific help)
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