: Get Web Tech who actually do their job
03-23-2012 05:56:47 PM
I read somewhere that I wasn't the only one who has had problems logging into their account online. Is there anyone else? I am wondering if this is an issue most amongst U-verse members.
When you try to log in online, it'll look like you are starting to log in to your account, but instead you are redirected to log in again. From there, it'll keep redirecting you to the log in page.
I called web support several times and explained the situation. Each tech tells me I have to reset my password; which I attempted prior to calling them. So I do as they asked- it made no difference. They check my account and they can log in without an issue, yet, they can't find the problem and can't seem to fix it. One tech went ahead and paid my bill since that was why I tried to log in. Yeah... turns out, I was never billed, so I will soon have a late payment.
Aside from the exhausting amounts of times these techs have made me reset my password, they eventually pawned me off by saying there is an internal issue on their end and it'll be fixed in a couple of hours. I waited a couple of days... yeah, still broken. What's worse? I tried logging in once (still got redirected), and ended up with 22 spammed e-mails from ATT in a matter of a 2 minute span.
Any suggestions? Mine is to fire the whole web tech team unless they actually know what they are doing... which I have yet to see.