Re: Over 2 weeks of misery - Regret my decision to move from Comcast
04-03-2012 08:41:30 AM
Haven't really been home in the last 2 weeks, family health issues, but the saga continues....
Main house line doesn't ring.
Caller ID not working
I called them yesterday and of course, I was on hold for 45 minutes before a person got on the other end. Well, they couldn't help me, so they switched me over to Technical Support who couldn't help me and switched me over to Tier 2. By this time, an hour and a half into the call. So the last half of my phone call was in the car and at my grandaughters school. Of course, they couldn't help me because I wasn't at my house where I could see if they fixed the ring on my phone. When I explained to them that the guy came last week and made my other phone line (426-xxxx) ring in the house and that he probably disconnected my home phone, they told me that I only had 1 phone line (574-xxxx). They didn't know what I was talking about. I had to be home to continue help from Tier 2. As far as my caller ID, who knows? They don't. Then to add insult to injury, I got my first bill from them. Whereas I agreed to $122 a month, for some reason my bill was $216. I can't seem to figure it out. That's my next fight with them. No home phone ringing, no second line recorded in their records, and an outrageous phone bill for services not rendered. Don't know when I'll have time to be home to fight with them.
Forget about writing, it's best to avoid this company.