bdcusa wrote:On occasion, errors are made by the data entry people when putting addresses with available service into the master database. Your request to AT&T to have the technician come out to verify availability of the service is good, as is the suggestion to do an Address Research request that the other responder mentioned. I had this same issue in the apartment complex in which I used to live. It turned out that units R1, R2, and R3 in my building had service but not my unit of R4. The problem was that the data entry operator put in the unit number is 4R. Something that small could cause the people at Customer Service to say "not available" when the truth is that it truly is.
Keep on trying and see what can be done for you.
WHAAAT! 
AT&T has a mistake in one of their databases?! That's absurd. 
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell
