All in all i have had great services and have respect for ATT, its Tech support and have been satisfied in the past when they resoved any issues I've had.   All it takes is ONE BAD inexperienced support person on the other end to ruin a customer's day, and could cause negative feelings toward a company.

If i EVER get another smart mouth support person like this 'ELIZABETH"  that i spoke with today, i will proceed with suggestions outlined in this link to file a complaint.

http://www.ehow.com/how_5519089_file-complaints-against-att-wireless.html

I understand having one bad experience and ruin an outlook for a long time. I like that site. I have used it before but forgot about it.

I would love to know just how many customers are currently ticked off from bad tech support. you'd think ATT woudl look into that area and do someting to keep customrs and not let some off-the street newhire cause a bad taste and mar such big company's reputation..

You've had a lot of problems lately huh Rico? LOL

Thank you,

I have made multiple attempts to resolve issues with AT&T regarding their repeated billing me for services that I do not owe. Each call (multiple calls each month for the last 4 months) result in them agreeing that I do not owe for the services on the bill, yet each time the bill cannot be corrected. I am afraid I do not believe AT&T can resolve this issue without encouragement from the BBB, FCC, or Attorney General so I will proceed with this route. Thank you again!

I do not believe AT&T wants to resolve these issues. They have had multiple opportunities based on what I see on these message boards and on what I have experienced. Perhaps the regulatory commissions will intervene at some point. Perhaps if the FCC started a list of disgruntled customers that could result in a change.

I sympathize with your dilema. I have had an ongoing dispute with AT&T since I signed up for UVerse Max service on December 3rd. They have still not honored the terms of the offer they made me despite dozens of calls and hours on the phone to AT&T Customer care in which they confirmed that the terms would be honored but no action has been taken. I continue to get the run around and a different story each time. I have never dealt with such a disfuntional organization. Something must be done to get there attention (I think most people do not have the time or energy to hold them to account and just give up). Where you abel to file a complaint and get results? Any information would be appreciated.

this thread is old

The other support tech said her name was spelled "Meyssa {personal content removed}" but that could have been a lie too. I just wonder if the Customer Service Manager are actually reviewing any of these calls anymore. Seems like a big drop in Quality Assurance with their support and lack of training.

I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed, as it is very old.