What difference does it make if the agent was "outsourced"? Your still talking to a human being, not some computer. Your talking to someone that has a life, family, etc. Whether or not the agent needs training, has nothing to do with being outsourced. Try not to be so stereotypical next time.

If you want the EXACT information, why you just dont call to an authomatic syst somewhere? and UNSC_REACH is rigth, your still talking with human being, they re real people! I was just a mistake or he didnt hear you well.