Even when it comes time to upgrade they act like so what If you don't like our options go some where else. If you have been a customer for a long long time they ASSUME that you can take it or leave it. If you buy a new contract for ATT from another source you can get a better phone at every little or no cost . The LG quantum is free at overstocked.com with a new contract with ATT but it is 199.00 at ATT. doesn't sound like they wont to be my carrier to me.