Re: AT&T gets lowest marks in latest Consumer Reports survey
12-13-2010 04:25:33 AM
That's just this survey. From what I've seen, AT&T is rated lowest in all the surveys that have come out in recent times. I'm surprised there has been no improvement with these surveys. I've always gotten good customer service with AT&T and have been doing a bit of traveling recently and have found the network footprint improved. Data has always been fastest with AT&T. I can only assume that the cause for the low ratings is still connected to the iPhone. The iPhone 4 is the only phone that I have ever heard of that might require a case for it to function properly. I can't really take offense for Consumer Reports not recommending it in that regard, but I do view it as a minor issue. I also think, AT&T being the first to eliminate the unlimited data plan for smartphones might not have played well in this survey. AT&T usually follows Verizons lead and with this rare occasion where AT&T did take the lead, it was something negative for the consumer.
survey's are interesting, but statisticly anything less then a base count of less 20 - 25 percent of the total customers leaves things way to open for error and misinformation. Better would be plsu 50 percent, with the optimum being 100 percent of the customer base. Given the reported number of survey's sent out for this return the accuracy rate has to be arround 1 or 2 percent
Overall, I agree. You can't put too much weight behind these surveys, especially when you consider how AT&T's customer base has been growing. But when you consider that AT&T consistently comes in at the bottom of these surveys, that in itself should say a little something. Why do these margins of error always work against AT&T and never in it's favor? They are only using a small fraction of Verizon's customer base as well and Verizon is always at the top or right next to it. You would think with some of these surveys, the margin of error would work against Verizon and in AT&T's favor.